Service Desk Engineer
Job in
Burlington, Chittenden County, Vermont, 05405, USA
Listed on 2026-01-14
Listing for:
Phantom Staffing
Full Time
position Listed on 2026-01-14
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Responsibilities
- Provide remote technical support to clients over the phone using remote control tools
- Conduct onsite technical support at client location as needed
- Diagnose and resolve workstation, server and network infrastructure issues
- User account management Add/edit/disable accounts, setup new application users, etc.
- Troubleshoot backup, malware, virus and other technical challenges
- Help provision new laptops, desktops and mobile devices
- Work with application vendors in troubleshooting application errors
- Answer end user questions and remediate issues
- Possess the passion for providing great service and the desire to create Raving Fans
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
- Windows 10 & 11 and associated hardware platforms
- Windows Server 2012, 2016 & 2019 and associated hardware platforms
- VMware or Microsoft Hyper-V virtualization technologies
- Anti-virus, Anti-spam and Anti-spyware
- Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell Open Manage)
- Real world experience in a network administration or help desk position
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to do what it takes to solve technical challenges
- Industry certifications from CompTIA, Microsoft, Cisco or VMware
- Minimum of a two-year college degree or equivalent experience
- Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies
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