Automotive Guest Service Associate

Automotive Guest Service Associate

Join Berlin City Auto Group as a Guest Service Associate at Berlin City Kia, serving as the first point of contact for our dealership. This role emphasizes customer service and administrative support in a fast‑paced environment. The position is based at 586 Marshall Ave., Williston, VT 05495.

• Competitive hourly pay starting at $18.00 – $20.00, based on experience
• Flexible schedule and paid time off that begins accruing on day one
• Uniforms provided
• Comprehensive benefits package including Medical, dental, vision, life, and disability insurance
• 401(k) with employer contribution
• Health & wellness reimbursement of up to $75 per month
• Employee discounts
• Supportive, fun, and team‑driven work environment

The Guest Services Associate creates a positive first impression for every customer who visits or contacts our dealership. Responsibilities include managing incoming calls, greeting guests, and providing essential administrative and sales support to ensure a smooth and welcoming customer experience. The role requires professionalism, organization, and the ability to juggle multiple priorities while maintaining a warm, customer‑first attitude.

• Greet customers, guests, and vendors promptly and professionally
• Answer and route incoming phone calls to the appropriate departments
• Support the sales team with administrative and customer coordination tasks
• Assist with scheduling vehicle deliveries and customer pick‑ups as needed
• Maintain a clean, organized, and welcoming front desk and lobby area
• Perform general clerical and administrative duties to support dealership operations

• Customer‑focused with a friendly, positive, and professional demeanor
• Comfortable handling phones, greeting guests, and routing inquiries
• Able to manage competing priorities with a strong sense of urgency
• Clear and confident communicator
• Reliable, organized, and detail‑oriented
• A self‑starter who thrives in a fast‑paced environment
• A team player who represents the dealership with integrity and professionalism

• Minimum of 1 year of professional office or customer service experience
• At least 18 years old
• Authorized to work in the United States
• Ability to pass a pre‑employment background check, including a drug screen for illegal substances

Berlin City Auto Group is a family of dealerships located throughout Maine, New Hampshire, and Vermont. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a team of highly energized, engaged, and diverse people bound together by our core beliefs and values. Together, we are dedicated to Humility, Integrity, and Passion
, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our philosophy is Easier – a way of doing business that finds a way to satisfy every customer with the highest service level. Our team feels like family, and we treat everyone around us that way. We are passionate about our work and the culture that we have created.

To Learn More about Berlin City Auto Group and Career Opportunities, visit

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Construction, Software Development, and IT Services and IT Consulting

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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