Installation Technician - Burlington VT Job Burlington area,Vermont USA,Automotive

140 Riverside Ave., Burlington, VT 05401, USA

General Summary

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time.

An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Responsibilities

Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.

Provides automotive repair and maintenance services for customers, including but not limited to:
Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.

Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.

Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.

Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.

Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.

Returns cores, batteries and used tires to designated security areas for appropriate handling.

Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.

Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.

Completes all required training and certification for the position, including: taking and passing LMS training, completing safe equipment operation training, becoming a Licensed State Vehicle Inspector (state-specific requirement), becoming T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified, becoming ASE certified in G1, A4 and A5, training and delivering the 5-for-5 process, and attending meetings and training sessions as needed.

Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions; secures and locks customer vehicles when returning vehicles to parking lot; installs seat and steering wheel covers and floor mats; maintains a clean work area; participates in daily and weekly shop maintenance; complies with safety and loss prevention programs.

Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status; reviews and authorizes time worked and attendance records; complies with VIP culture and service standards; participates in team meetings; ensures shop equipment safe operation standards are met; complies with regulations governing disposal of hazardous waste.

Maintains facility and equipment to meet security, safety and environmental codes; ensures resources are available for the team; maintains a clean service department; logs facility or equipment issues in the appropriate system.

Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

Qualifications and Requirements

Knowledge, Skills, and Abilities:
Read, analyze, and interpret technical instructions; effectively explain vehicle information to customers; diagnose and recommend solutions to basic automotive problems; interpret and apply written, oral, diagram, or schedule instructions; perform…


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