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Automotive Technician

Rate Technician - Burlington VT

Job in Burlington, Chittenden County, Vermont, 05405, USA
Listing for: Vipauto
Full Time position
Listed on 2026-01-26
Job specializations:
  • Automotive
    Automotive Technician
Salary/Wage Range or Industry Benchmark: 45000 - 65000 USD Yearly USD 45000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: Flat Rate Technician - Burlington VT

140 Riverside Ave., Burlington, VT 05401, USA

Job Description

Posted Friday, December 12, 2025 at 5:00 AM

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

Overview

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for diagnosing automotive systems, repairing and replacing automotive parts, fluids, tires, and accessories, and ensuring these services are done right the first time.

The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

Duties & Responsibilities
  • Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
  • Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications (A2 Automatic Transmission/Transaxle; A3 Manual Drive Train & Axles; A5 Brakes; A6 Electrical/Electronic Systems; A7 Heating & Air Conditioning; A8 Engine Performance).
  • Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
  • Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
  • Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
  • Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
  • Returns cores, batteries and used tires to designated security areas for appropriate handling.
  • Maintains a minimum 16-week average productivity based on position.
  • Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
  • Completes all required training and certification for the position, including: LMS training, safe equipment operation training, state vehicle inspector licensing (where applicable), BATS and TPMS certifications, ASE certifications as specified, and delivering the 5-for-5 process to educate customers about their vehicle’s condition. Attends meetings and training sessions as needed (typically several times per year).
  • Quality, Safety & Housekeeping: road tests vehicles after service, secures vehicles, uses protective covers, maintains a clean work area, and participates in shop maintenance and safety programs.
  • Additional Responsibilities: maintains technical capabilities, reviews time worked in DAYFORCE, participates in team meetings, ensures safe operation standards, and complies with hazardous waste disposal regulations.
  • Facility and Equipment Maintenance: maintains facility and equipment, ensures resources are available, and keeps the service department clean and organized.
  • Procedural Compliance: enforces compliance with the service Code of Ethics and all applicable regulations and procedures.
    • Performance Measurement
    • Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours
    • Minimal come backs, ensuring work is completed properly the first time
    Standard Work Week
    • Schedule:

      The standard expectation is 5-day work and 40 hours per week.
    • Attendance:
      Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.
    Required Qualifications
  • Knowledge, Skills, and Abilities
    • Read, analyze, and interpret technical instructions, journals, procedures, or governmental regulations
    • Effectively explain vehicle information to customers and…
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