Inside Sales Rep - Burlington, NC

Join National Trench Safety as an Inside Sales Representative I in Burlington, NC.

The Inside Sales Representative supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generate sales documents and effectively manage communication between customers, branches, and outside sales representatives.

• Receive and respond to all customer inquiries, orders, and complaints.
• Generate all sales operations documents and distribute to respective departments.
• Guide, assist, and elevate complaint resolution to ensure customers are properly served.
• Provide customers and branches with requested data and backup data.
• Follow up with customers, branches, and shop/yard operations on open and unresolved customer issues.
• Report on out-of-line conditions affecting customer satisfaction.
• May take after-hours calls and document complaints for resolution.
• May open and/or close operations facilities in some branches.
• Perform other duties as requested.

• Excellent communication skills to enhance relationships with customers and team members.
• Quick learner, attention to detail, and adaptability skills.
• Excellent customer service and organization skills.
• Emotional Intelligence and strong collaboration skills.
• Basic knowledge or ability to learn Microsoft Office, Infor, and Salesforce CRM.
• Basic knowledge of operational processes, including deliveries/pickups, commensurate with the rental industry.

• Minimum 1 year experience working as an Inside Sales Rep or on a sales desk, preferably in the construction equipment industry or underground safety rental industry.
• Must have reliable transportation.

We offer a competitive salary with a generous and comprehensive benefit package, including:

• Excellent medical, dental, and vision plans.
• 401(k) retirement plan with company match and immediate vesting.
• Team Ownership Program (TOP) grants an annual stock award to every active full-time employee.
• Flexible spending and health savings accounts.
• Basic and Voluntary life and disability insurance.
• Paid Time Off that is either awarded or begins to accrue on the first pay period.
• 8 paid holidays.
• Birthday and Work Anniversary holidays after one year of service.
• Incentive bonus plans.
• Educational assistance.

National Trench Safety specializes in the rental and sale of excavation safety products. We equip job sites with everything from a barricade to complete site-specific trench shoring plans and the required equipment.

Our team is our most valuable asset and one of our customers’ greatest resources. NTS is a customer service-focused organization, and we continue to attract talented individuals.

NTS is an equal opportunity employer M/F/D/V. Qualified candidates will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.