Software Quality Lead - Salesforce and Related Systems

Overview

Labcorp Diagnostics is searching for a Salesforce QA Leader to play a critical role in supporting ongoing implementations and enhancements to the  and related commercial technology platforms. The person filling this role will be responsible for establishing a robust QA and testing program that works within the existing modified agile structure and development methodologies. The person filling this role will be a member of the Labcorp Diagnostics National Sales Administration team.

• Recruiting, hiring and managing full-time employees and contract-based QA engineers as demand requires.
• Lead and mentor a team of QA professionals, including QA Analysts and/or QA Engineers, to effectively execute QA strategy and ensure the delivery of high-quality products. Drive the execution of the QA strategy, aligning team members on progress, risks, and status.
• Partner with the product owner, product analysts and the Salesforce engineering team to identify the appropriate functional and regression test cases for the user stories in the Salesforce platform backlog.
• Create test data for developers/analysts used in testing. Develop automation scripts and assist Developer/Analyst and product owners in test execution activities.
• Own Functional, Technical, Integration, and Data validation and testing.
• Write test cases, test scripts, test plans, end-to-end test scenarios and assist in defining acceptance criteria for the requirements.
• Participate in product planning and document test plans and test scenarios in collaboration with the product owner, product analysts and engineers.
• Break down the complexity of test scenarios into unit, system, and user acceptance categories.
• Clearly document the test scenarios for all user stories in the product backlog.
• Perform testing and validation of platform customization through Sprints – Integration and User environments.
• Ensure business stakeholders complete user acceptance testing and obtain approval to release to production.
• Coordinate and assist UAT teams in validating that product enhancements meet the intended requirements.
• Assist in coordinating go-live quality assurance activities including test execution of test plans and checklists.
• Own production defects validation, test and funnel them through sprints toward fixes as applicable.
• Maintain and communicate testing metrics to track trends and drive process improvements: ensure traceability (RTM - Requirements Traceability Matrix) and drive continuous improvement.

• 5+ years software QA testing on the Salesforce platform with significant project experience in Salesforce Sales and Service Cloud applications.
• Experience leading teams, managing people.
• Prior experience with Copado CICD, Bitbucket.
• Prior experience with test case, script writing and documentation.
• Experience with JIRA, Confluence and other collaboration, documentation and project management tools.
• Prior experience working in a modified Agile or Scrum methodology.
• Prior experience working with third parties, consultants, contractors and SOW-based work.

• Proficiency in test planning, test case design, test automation (Copado Robotic Testing, Selenium), API (REST/SOAP) testing and data migration testing.
• Active Salesforce certifications, Sales Cloud experience; strong preference for individuals with multiple certifications.
• Copado robotic testing certifications.

• Bachelor’s degree in a technical discipline.

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:
Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on 7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Labcorp is an Equal Opportunity Employer. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, family or parental status, marital status, civil union or domestic partnership status, sexual orientation, gender identity, or any other legally protected characteristic.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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