Outreach & Enrollment Coordinator

Outreach & Enrollment Coordinator

Piedmont Health Services Inc This non‑profit 501(c)(3) and Federally Qualified Health Center (FQHC) serves the community of central North Carolina for 54 years. It operates 10 Community Health Centers, two PACE (Program of All‑Inclusive Care for the Elderly) Senior Care facilities, and two Mobile Health Units, providing services across Alamance, Caswell, Chatham, Orange, and Lee counties.

Job Title:

Outreach & Enrollment Coordinator

Department:
Admin

Reports to:

Center Manager

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

The Outreach and Enrollment Coordinator acts under the direction, guidance and supervision of the Center Manager. The position promotes awareness and access to low‑ or no‑cost programs for uninsured residents in North Carolina. Responsibilities include conducting outreach to individuals and families, enrolling them into public insurance programs, and providing referrals to health and supportive services. The OEC will guide diverse families and facilitate enrollment in appropriate public health insurance programs.

Outreach, case management, and health education are core expectations. The role requires teamwork, flexible hours, evenings, and weekends.

Location: 221 N Graham Hopedale Rd, Burlington, NC 27217

Schedule: Monday through Friday, 8:00 am – 5:00 pm; some evening and Saturday availability needed.

Travel: As needed

• Serve as the point of contact for individuals and/or families contacted through off‑site outreach activities regarding public health insurance enrollment.
• Visit regularly with individuals and their families to learn health details and provide information on available services.
• Provide comprehensive and culturally sensitive information about public health insurance programs.
• Assist eligible individuals and families in identifying documents needed to complete their applications and answer questions pertaining to the application process.
• Refer individuals and families to Certified Application Assistants for assistance based on eligibility requirements.
• Ensure confidentiality of all applications, records, and information received in written, oral, graphic, or other tangible form.
• Conduct follow‑up with individuals and families on the progress of their enrollment.
• Coordinate outreach enrollment efforts by working collaboratively with community partner organizations, local churches, labor groups, and other community entities.
• Participate in outreach, community events and other duties.
• Document and maintain records of encounters with individuals and/or families.

• Education: Minimum requirement is a high school diploma; a associate’s degree in public health or equivalent experience preferred.
• Preferred qualifications: Bilingual in Spanish, two years of experience within community service, health or social service sector.
• Immunizations: Must be medically cleared for communicable diseases and have all immunizations up‑to‑date prior to beginning employment.

Pay Range: $20.48 – $27.52 per hour

Piedmont Health Services, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.