Enrollment Specialist; Bilingual​/Spanish

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At Piedmont Health Senior Care, we are dedicated to enhancing the lives of seniors in our community through our Program of All-inclusive Care for the Elderly (PACE). We help seniors maintain their independence and continue living at home for as long as possible. We achieve this by offering comprehensive, personalized healthcare and related services, all tailored to the unique needs and aspirations of each senior we serve.

Our approach is unlike any other healthcare plan! PACE emphasizes a participant‑centered strategy, focusing on providing the right care and services that best support each participant’s unique needs and goals. We integrate and coordinate all aspects of care, leveraging a team of dedicated doctors, nurses, therapists, dieticians, and other specialized professionals who work together as a care team to manage and address the complete health needs of each.

Enrollment Specialist

PACE Admin

Marketing and Enrollment Manager

• Medical, Dental, Vision, Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• CME (Continuing Medical Education)

The Enrollment Specialist is responsible for the enrollment of new participants to the program, including all intake activities. Under the supervision of the Marketing and Enrollment Manager, the specialist obtains initial information relating to admissions, coordinates the intake and enrollment process, and provides information and referrals to community agencies as appropriate. The specialist promotes the PACE program to potential participants, community agencies, and at other outreach venues as needed.

1214 Vaughn Rd, Burlington, NC 27217

Monday through Friday, 8:00am to 5:00pm

As Needed

• Evaluates potential participants to determine needs and eligibility for enrollment.
• Conducts assessments in the homes of potential participants according to availability, including evenings and weekends as needed.
• Utilizes knowledge and required skills to ensure appropriate assessments.
• Assesses individual patient conditions using clinical observation, medical records, verbal information, interactions with patients/families and the care team.
• Coordinates level‑of‑care applications with State Medicaid (or designee) and Medicare applications with county Department of Social Services personnel.
• Participates in IDT, Management Team, and related meetings and activities.
• Participates in outreach activities in conjunction with the Marketing and Enrollment Manager.
• Completes documentation related to participant assessments as required.
• Maintains required statistical data.
• Presents intake reports at the weekly staff meeting and as needed.
• Travels to client homes and/or other agencies in the community as needed.
• Possesses knowledge of NC’s nursing facility level‑of‑care criteria (FL2).
• Collaborates with the Nurse Care Manager and Team Director to oversee execution/signing of Care Plan and Enrollment Agreement.
• Participates in outreach events and presentations in the community.
• Provides alternative community resources to applicants not accepted into the PACE program.
• Contacts identified referral sources regularly to discuss possible program candidates.
• Maintains ongoing relationships with identified individuals and agencies to ensure a clear understanding of PACE as a vital community resource.

Education/

Experience:

3‑year degree from a recognized college or university, or an equivalent combination of experience. Strong preference for knowledge of the community served by Piedmont. Preference for sales experience and demonstrated success in meeting sales benchmarks. One year of experience with the frail or elderly preferred.
Bilingual/Spanish speaking candidates are strongly preferred.

Licensure, Registry or Certification

Required:

Valid NC Driver License and CPR/BLS certification.

Immunizations: Must be medically cleared for communicable diseases and have all immunizations up to date before starting…