Customer Relations Specialist

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The Customer Relations Specialist at Meta IQ Services, Inc. holds a vital role in sustaining and growing business relationships with our valued customers. The individual will serve as a primary point of contact for customer concerns and inquiries. In this role, you will also be expected to uphold the highest level of professionalism and maintain a deep understanding of our products and services to ensure top‑notch customer satisfaction.

• Handling and directing all incoming customer queries, requests, and complaints.
• Maintaining a thorough understanding of company products and services to offer feasible solutions and spot selling opportunities.
• Establishing and nurturing constructive relationships with stakeholders and key accounts.
• Collaborating with the sales and marketing teams to identify customer needs and recommend suitable company products/services.
• Developing innovative programs or incentives to maintain customer loyalty and increase customer retention.
• Spearheading communication with customers via multiple channels like emails, telephones, face‑to‑face meetings, and digital media platforms.
• Tracking and updating customer records in the company database, including notes about interactions.
• Preparing comprehensive reports on customer service metrics and suggesting improvements.

• A Bachelor’s degree in Business Administration, Marketing, or any related field.
• 2-3 years of experience in customer service or a customer‑facing environment.
• Excellent verbal and written communication skills.
• Strong problem‑solving and negotiation skills.
• Exceptional interpersonal skills with a customer‑centric mindset.
• Ability to manage stressful situations tactfully and remain patient at all times.
• Proficient in using CRM software and other standard office applications.
• Flexibility to work in shifts, during weekends, or on holidays when necessary.

• Competitive compensation packages, including comprehensive healthcare benefits for employees and their families.
• Opportunities for professional growth and career advancement within the company.
• On‑going training and development programs to hone your skills and competencies.
• Work in a multi‑cultural, inclusive environment that encourages collaboration and creative thinking.
• Employee assistance programs including wellness activities, counseling services, and financial planning assistance.

We at Meta IQ Services, Inc. believe in providing the right resources to our employees. Our culture fosters innovation, continuous learning, and work‑life balance. Therefore, if you are looking for a role that offers a challenging, yet rewarding experience, apply to be a part of our team.

• Entry level

• Full‑time

• Other
• IT Services and IT Consulting

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