Senior Manager, Digital Experience

Sodexo Corporate Services is seeking a Senior Manager, Digital Experience to shape, optimize, and elevate the end‑to‑end digital journeys that power our workplace dining programs. In this role, you will use research, insights, and consumer behavior to retain digitally active users while expanding reach to broader audiences across key client contracts. This is a highly creative and strategic position for someone who understands how digital experiences influence consumer decisions — and who can translate that understanding into campaigns, journeys, and interactions that inform, engage, and motivate.

Success requires a blend of digital expertise, food industry knowledge, and exceptional stakeholder management. You’ll join an innovative, forward‑thinking team with the opportunity to define the impact of digital marketing across our business.

• Lead and optimize end‑to‑end digital consumer journeys, using insights and behavior data to drive retention and growth across key contracts.
• Deliver and continuously refine a holistic digital retention strategy that keeps consumers engaged within Sodexo’s preferred channels while unlocking new revenue opportunities.
• Oversee digital restaurant deployments across all segments, ensuring readiness, smooth execution, and achievement of segment KPIs.
• Analyze client and consumer behavior within digital channels, partnering cross‑functionally to translate data and KPIs into future digital strategy and journey enhancements.
• Ensure a consistent, high‑quality digital and brand narrative across all touchpoints, elevating the overall consumer experience.
• Build strong stakeholder relationships across locations, driving engagement, adoption, and collaboration throughout deployment and ongoing digital initiatives.

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

• A proven track record in digital product or experience management, with the ability to design and deliver journeys that meet both consumer expectations and business goals.
• Strong analytical skills and comfort working with data, KPIs, and consumer insights to inform decisions and shape future digital strategy.
• Deep understanding of CMS platforms, digital content systems, and the mechanics of driving engagement through digital channels.
• Exceptional stakeholder management and influencing skills, with the ability to collaborate across segments, clients, and technical teams.
• A consumer‑first mindset, consistently advocating for user needs and behaviors when shaping digital experiences and making strategic decisions.
• Agility, resilience, and a passion for continuous improvement — thriving in fast‑moving environments and adapting to shifting client or consumer priorities.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy s is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected.

We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree in a relevant field or equivalent experience

Minimum Functional

Experience:

5 years related functional Experience