Field Service Technician - South Shore Massachusetts

Field Service Technician - South Shore Massachusetts

Millipore Sigma is hiring a Field Service Technician. In this role, you will play a crucial role in delivering exceptional technical support and expertise to our customers. You will have the opportunity to work with state‑of‑the‑art equipment and technologies, providing on‑site solutions and ensuring the optimal performance of our products.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the U.S.

Provide the following:

• timely professional service (PMs in month they are due, installs completed within two weeks from site being ready, repairs as requested by customer and perform system validations/qualifications, as required, response time ranging from 24 hour onsite up to 2 weeks) respecting all customer on‑site rules and regulations including good on‑site housekeeping practices
• accurate and detailed completion of Work Orders and related documentation. Close Work Orders daily.
• provide customers with appropriate documentation of work completed, including but not limited to:
  Service Report, Meter Verification Report, Routine Maintenance, etc.
• maintain an accurate daily schedule for internal visibility, communicate to customers ahead of time and adapt to repairs. Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
• notify Manager when schedule is impacting customer satisfaction and/or unable to complete work in requested time frame
• maintain physical consignment inventory in accordance with SOP (within suggestion value limits and maintain accuracy compared to actual and documented inventory)
• maintain tools and test equipment in proper working order and calibration. Tools include minor power tools, hand tools, etc. Test equipment includes meters used for verification/qualification procedures.
• generate leads for new hardware, consumables, accessories, and service contracts via the current CRM tool
• assist with custom engineered system installations with support of the Supervisor, Manager, and/or Custom Systems Team

Additional responsibilities include overnight travel on occasion, expanded travel within the territory, training, team meetings, and coverage/support for other territories. A company vehicle will be provided. Expense reports to be submitted every two weeks. Shift may include work outside of normal business hours as business needs dictate, including overtime. Customer base includes clinical customers who at times require emergency service during nights, weekends, and holidays.

• Lifting 66 pounds without assistance; moving and maneuvering up to 165 pounds with assistance
• Pushing and pulling using force up to 60 pounds
• Sitting, Standing, Walking, Reaching arms overhead, Bending, Turning/Twisting, Kneeling, Squatting, Crawling, Climbing, Reaching out and up, Turning wrist, Grasping, Pinching, Manipulating fingers
• Moving by lifting floor to waist, waist to shoulder, waist to floor, and lower overhead to shoulder, shoulder to waist and overhead to shoulder, carry, push and pull
• Occasionally wear a half mask respirator
• Visual acuity involving 20/40 corrected vision or better in each and both eyes with the ability to distinguish red, green and yellow colors

• High School diploma or GED
• 3+ years of field service experience, skilled trade expertise, mechanical proficiency, plumbing capabilities, technical skills, or military electronics experience

OR

• Bachelor’s degree in Mechanical Engineering, Biomedical Engineering or other Engineering field

• Associates degree or completion of a Trade School program
• Electronics background/experience
• Ability to read and understand technical documents
• Proficient with tools and test equipment. Tools include basic precision hand tools, voltage meter, basic power tools, drills, etc. Test equipment includes test boxes for qualifications, meters for verifications, etc.
• Strong technical acumen, with the ability to troubleshoot and resolve complex equipment issues
• Excellent communication and interpersonal skills, with a customer-focused approach.…