Personal Lines Account Manager

About the Role

We're looking for a Personal Lines professional to service, retain, and grow a book of personal insurance clients. You'll handle day‑to‑day service needs, guide customers through coverage decisions, and ensure a smooth, positive experience at every touchpoint. This position is onsite.

• Conduct annual protection reviews and recommend coverage updates.
• Support clients through the claims process and coordinate with carriers.
• Manage policy changes, renewals, and endorsements accurately.
• Address cancellation inquiries and help retain clients through problem‑solving and clear communication.
• Maintain clean, up‑to‑date client records and prepare required documents (, certificates, schedules, etc.).
• Provide general customer support—including phone coverage, mail handling, and documentation duties.
• Stay current on products, carrier updates, and licensing/CE requirements.

• 3+ years of personal lines agency or brokerage experience.
• Personal lines license.
• Strong customer service, communication, and follow‑through.
• Ability to handle complex or stressful situations calmly and professionally.
• Solid understanding of billing impacts and policy transactions.
• Professional phone etiquette and strong attention to detail.

The salary range for this role is noted in this posting. The individual may also be eligible for discretionary bonuses. Benefits include medical, dental, and vision coverage as well as the company’s 401(k) retirement plan.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact  Vaco by Highspring also wants all applicants to know their rights—workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.