Parts Advisor-Mercedes Benz of Burlington

Mercedes Benz of Burlington—Lyon‑Waugh Auto Group

We are searching for a full‑time Parts Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. You will be part of a company that offers support, career‑advancement opportunities, and great benefits.

Monday‑Friday 8:30 am‑5 pm and rotating Saturdays

$60,000.00 – $70,000.00

• Look up parts for service technicians, service advisors, and sales advisors
• Help retail customers over the phone, at the retail parts counter, and via email/parts website
• Take phone orders from wholesale parts customers
• Receive parts from factory and outside vendors, unpack, arrange, and place items on bins and shelves as needed
• Stock and clean accessory displays
• Process warranty parts and return them to factory when needed
• Scrap warranty parts not needed for returns
• Backup delivery drivers as needed
• Ship out parts orders with local drivers, UPS, Fed Ex, and LTL freight carriers
• Pull and ship back manufacturer returns
• Maintain perpetual inventory
• Other tasks assigned by the management team

• Base hourly rate + bi‑weekly commission
• Robust benefits package
• 401(k) plans with company match
• Generous PTO package that includes paid holidays, vacation, sick days, a birthday off, and a paid day to volunteer in your community
• Employee referral bonus program
• Longevity bonuses and paid trips
• Employee discounts on merchandise, repairs, and vehicle purchases
• Perks such as tickets to concerts and sporting events
• Smoke‑free campus

• Minimum 18 years old
• Valid driver’s license in good standing with a clean driving record
• 2-3 years automotive dealership parts or technician experience

• Strong communication skills, including professional phone etiquette
• Intermediate computer skills, including Excel
• Ability to prioritize tasks efficiently; dependable
• Self‑motivated and results‑driven with a positive team‑player attitude
• Enjoys challenges and interacting with a variety of people and situations
• Highly developed sense of integrity and commitment to customer satisfaction
• Dealer Track knowledge is a plus but not required; will train
• Prior hazardous shipping experience is a plus but not required; will train
• Experience with online sales is a plus