Sales Lead, Retail, Retail Sales

Overview

Sales Lead - White House Black Market at White House Black Market. Join our fashion-obsessed team dedicated to a styling and social experience that makes women feel beautiful.

Location:

Burlington, MA.

• Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Utilizes weekly schedules to ensure proper floor coverage within fiscal guidelines. Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Develops a high-performance culture, motivating sales team to meet assigned sales and productivity goals; meets personal sales goals.
• Trains and coaches to ensure selling team is fluent in all aspects of product knowledge on line and in store.
• Trains, coaches and assists with locate fulfillment and selling.
• Motivates and inspires store team, promoting a shared vision while modeling core values.
• Promotes an inclusive, collaborative approach to problem solving.
• Communicates with store teams and Store Management to effectively lead positive change.
• Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns and maintains a fast and efficient register experience, staying current on policies regarding payments, coupon acceptance, returns and exchanges, security practices, and other applicable operations.
• Ensures team maintains consistent client communication through customer books, rewards program participation, and customer capture sign up.
• Supports, implements, and provides follow-up for all training programs, seminars, etc.
• Assists in the development of store associates; interprets KPI reports and delivers coaching as needed; provides feedback to Store Manager for performance appraisals and evaluations.
• Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
• Ensures that Store Team adheres to all employment practices and policies.

• High school diploma or equivalent
• 1+ year retail or sales management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal and written skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Knowledge of administrative aspects of store operations
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers
• Regular attendance is essential to this position; ability to work a flexible schedule, including nights, weekends, and holidays is required

• Constant walking/standing — 67-100% of an 8-hour shift
• Occasional lifting up to 50 lbs — 1-33% of an 8-hour shift
• Frequent climbing — 34-66% of an 8-hour shift

It is illegal to administer or require a lie detector test as a condition of employment. Employers who violate this law may face penalties.

Equality statement:
Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, gender identity or expression, sexual orientation, veteran status, or any other category protected by law.