Business Systems Analyst

Location:
Burlington, MA (hybrid/ 2-3 days per week in office)

It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at Pharma Essentia USA. Join us, and let’s transform lives, together.

Pharma Essentia USA Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved in Europe and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking.

Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taipei Exchange (6446) and are expanding our global presence with operations in the U.S., Japan, and China, along with a world-class biologics production facility in Taichung.

The Business Systems Analyst (BSA) serves as a critical liaison between business stakeholders, business application teams, and IT infrastructure teams. This role is responsible for analyzing business processes, eliciting and documenting requirements, and ensuring that both application solutions and underlying IT infrastructure effectively support business operations, scalability, security, and compliance.

The ideal candidate brings strong analytical skills, hands‑on experience with enterprise business applications, and a working understanding of IT infrastructure (networks, identity, cloud services, end‑user computing). Experience in life sciences or other regulated industries is strongly preferred.

• Partner with business stakeholders across Finance, Legal, HR, Commercial, R&D, and Operations to understand business processes, pain points, and system needs
• Lead requirements elicitation through interviews, workshops, and process walkthroughs
• Translate business needs into clear functional and non‑functional requirements, user stories, and process flows
• Act as a trusted advisor, helping stakeholders understand system capabilities and trade‑off

• Analyze, document, and support enhancements for enterprise business applications (e.g., ERP, procurement, contract management, HR systems)
• Translate business requirements into functional specifications for technical teams and vendors
• Support application configuration decisions to ensure alignment with business needs and best practices
• Assist with UAT planning, test case creation, execution, and defect triage

• Work closely with IT Infrastructure and Security team to ensure application requirements are supported by appropriate infrastructure, identity, access, and security controls
• Contribute to requirements related to cloud services, end‑user computing, integrations, data flows, and system performance
• Help assess infrastructure impacts of new applications, integrations, or business initiatives

• Create and maintain comprehensive documentation including requirements, functional designs, workflows, and system diagrams
• Support change management activities, including user communications, training materials, and release readiness
• Assist with onboarding/offboarding and operational process improvements tied to systems and infrastructure

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field
• 3–5 years of progressive experience as a Business Analyst or Business Systems Analyst
• Hands‑on experience gathering and documenting requirements for enterprise business applications
• Working knowledge of IT infrastructure concepts (networks, identity/access, cloud services, endpoints)
• Strong analytical, documentation, and communication skills
• Experience working with cross‑functional teams and external vendors

• Experience in…