Training Specialist – Massachusetts

About Impruvon partners with Massachusetts Intellectual and Developmental Disabilities (IDD) provider organizations participating in the Massachusetts MAP program. Our platform and services support providers in meeting MAP compliance requirements, strengthening documentation integrity, driving value-based performance, and demonstrating measurable outcomes for individuals served.

Department: Customer Success

Location: Remote - USA

Compensation: $75,000 - $90,000 / year

Impruvon is seeking a Training Specialist to support Massachusetts IDD providers participating in the MAP program. This individual will serve as the primary training lead responsible for ensuring providers are fully trained, compliant, and operationally prepared to meet MAP program requirements using Impruvon’s platform.

• Deliver comprehensive, role-based training to Impruvon end users to ensure successful adoption and compliant use of the Impruvon platform, including navigation, workflow execution, documentation accuracy, quality metric monitoring, and MAP performance reporting.
• Ensure training reinforces compliance with MAP reporting, documentation accuracy, audit preparedness, and quality incentive requirements.
• Maintain active MAP Trainer certification (or obtain certification within established timeframe).
• Translate MAP regulatory and performance requirements into clear, operational workflows within the Impruvon platform.

• Design structured, role-based training curricula for administrative and staff roles.
• Develop and maintain high-quality training materials, including:
  • Instructor-led presentations
  • Facilitator guides
  • End-user documentation
  • Compliance-focused job aids
  • FAQs
  • Self-service and on-demand training modules
• Update materials proactively to reflect MAP program updates, regulatory changes, and product enhancements.

• Conduct in-person and virtual training sessions during new provider onboarding, program expansion, and product updates.
• Support providers in integrating MAP requirements into day-to-day documentation and workflow processes.
• Identify adoption gaps and compliance risks in partnership with the Customer Success team.
• Reinforce best practices for data integrity, quality measure tracking, and performance reporting.

• Collaborate with Massachusetts Customer Success Managers to:
  • Assess provider readiness and training needs
  • Support implementation timelines
  • Reinforce accountability around MAP performance measures
• Partner with MAP State Agency leads, CSMs, and Impruvon Product team to ensure training content aligns with system functionality and regulatory intent.

• Gather provider feedback to strengthen training effectiveness and usability.
• Monitor training outcomes and adoption metrics to identify improvement opportunities.
• Contribute to scalable training frameworks that support consistent MAP compliance across providers.
• Serve as a subject matter expert on MAP workflows within the Impruvon platform.

• Training Completion:
  Required end users trained on schedule during onboarding and updates.
• Platform Adoption:
  Increased correct use of MAP-aligned workflows in the Impruvon platform.
• Training Effectiveness: ≥4/5 average post-training satisfaction score.
• Content Timeliness:
  Training materials updated promptly following MAP or product changes.

• MAP Certified Trainer or willingness to obtain certification upon hire (required).
• Experience designing and delivering training curricula for end users of a healthcare SaaS platform.
• Experience building and maintaining comprehensive training materials (presentations, documentation, FAQs, job aids, self-service resources).
• Experience conducting structured training sessions both in-person and virtually.
• Strong understanding of healthcare documentation standards and compliance-driven workflows.
• Excellent written and verbal communication skills with the ability to translate regulatory requirements into practical guidance.
• Ability to collaborate cross-functionally within a Customer Success organization.
• Ability to travel up to 30% within Massachusetts to support on-site provider training and onboarding.

• Experience working with Massachusetts IDD providers and/or familiarity with EOHHS departments.
• Experience supporting value-based care initiatives or quality incentive programs.
• Background in healthcare operations, compliance, quality management, or healthcare IT.
• Familiarity with adult learning principles and instructional design methodologies.
• Experience preparing organizations for audits, reporting requirements, or performance reviews.

• $75,000 - $90,000 per year based on experience
• Competitive compensation aligned with experience
• Health, dental, and vision insurance
• Flexible PTO and holidays
• Flexible work environment with…