Audit Support Analyst

Primary Purpose of Position

The Audit Support Analyst supports the audit process by providing analysis, preparing documentation and ensuring timely completion of audit related tasks. Work with the SaaS team to ensure all processes are in compliance.

• Work with all audit teams and provide all information required.
• Assist in preparing audit schedules, reports and documentation for internal and external audits.
• Work with Manager to review and update controls as needed.
• Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
• Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client‑reported problems or issues detected by CRD’s automation tools.
• Escalate and track issues which exceed the scope of the frontline support capability.
• Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
• Provide periodic off‑hours support.

Perform other duties as assigned.

• A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
• A minimum of 2‑5 years of progressively responsible, relevant experience, preferably in customer facing roles.
• Proven customer focused mindset and excellent customer service skills.
• Excellent interpersonal, verbal, and written communication skills.
• Aptitude for technical troubleshooting.
• Ability to succeed in a mission critical, technical, customer service and support environment.
• Ability to work effectively with internal departments and external vendors to resolve client issues.
• General familiarity with Windows administration, networking, and databases preferred.
• Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required.
• Salesforce administrator or related experience desirable, but not required.
• Ability to manage multiple, simultaneous priorities.
• Proven organizational skills with attention to detail.
• Ability to achieve results without close supervision.
• Self‑motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
• Demonstrated practical, hands‑on, “can‑do” approach, and the ability to work efficiently and creatively.
• Strong analytical and problem‑solving skills.
• Travel unlikely to be required.
• Flexibility with schedule and ability to work beyond regular business hours with periodic off‑hours support required.

Involves work of a general office nature usually performed in a stationary position (e.g. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier. Involves movement between departments to facilitate workflow.

Interfaces regularly in both verbal and written form with all levels of professionals. Interfaces regularly with external customers and other parties.

Reports to a Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full…