Front Desk Lead Patient Care Coordinator

Benefits

• 401(k)
• Employee discounts
• Health insurance

Fast‑paced, patient‑focused dental practice seeking a strong, organized, and professional Front Desk Lead to join our team in Burlington.

This role is ideal for someone who thrives in structure, enjoys responsibility, and takes pride in keeping the front of the office running smoothly and calmly.

• Lead daily front desk operations and patient flow
• Manage scheduling, confirmations, and same‑day adjustments
• Serve as the primary point of contact for patients, both in person and over the phone
• Coordinate closely with clinical and management teams
• Handle insurance verification, patient communication, and financial conversations when needed
• Set the tone for professionalism, organization, and patient experience at the front desk

• Prior dental front desk experience (required)
• Strong communication skills — calm, respectful, and confident
• Ability to handle a fast‑paced environment without becoming overwhelmed
• Natural leadership presence (you don’t need a title to take ownership)
• Detail‑oriented, reliable, and accountable
• Comfortable setting boundaries and maintaining structure

• Not a passive check‑in/check‑out role
• Not a position for someone who avoids responsibility
• Not an environment for negativity or drama

• Supportive leadership and clear expectations
• A well‑established, growing practice
• Opportunities for growth and long‑term development
• Competitive pay based on experience

If you are someone who enjoys being the anchor of the front office, takes pride in organization, and wants to be part of a team that values professionalism and growth, we’d love to hear from you.