Recovery Officer Case Manager

Overview

Support Recovery Officer Case Manager role with the State of Iowa - Executive Branch.

Location:

Burlington, IA.

As a Case Manager in the Burlington Child Support Program, you will manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines. You will communicate with customers, community partners, human service agencies, employers, court clerks, and attorneys through phone, email, and written correspondence to achieve the goals of the Child Support Program.

Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs. Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support. Use Microsoft Office programs (Excel, Word, Outlook) proficiently. Have the aptitude to learn other computerized systems, including ICAR.

Must comprehend and adhere to all confidentiality provisions in the Code of Iowa.

Additional Context
:
The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, Child Support Services, is seeking a Support Recovery Officer to join the Burlington team to help Iowa families navigate the child support process. You will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, and encouraging families to provide financial and emotional support for their children.

• Independently analyze complex case situations and legal scenarios
• Effectively communicate with customers via phone, email, and written correspondence
• Build strong relationships with parents to ensure their success
• Demonstrate critical thinking skills and prioritize tasks efficiently
• Exercise positive conflict resolution using active listening
• Maintain extreme accuracy in all aspects of casework
• Utilize excellent written and verbal communication skills
• Adapt to work pressures and changing situations with ease
• Work collaboratively in a team environment

• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and willingness to learn new software
• Familiarity with relevant laws, policies, and procedures
• Ability to handle confidential information with discretion
• Ability to travel occasionally

• A growing, diverse, and inclusive team environment
• Convenient office location in downtown Burlington near amenities
• Hours:
  
  Monday – Friday 8:00am – 4:30pm, with a hybrid work environment after full training

• Health, Dental, and Vision Coverage
• Paid Time Off (vacation, sick leave, holidays)
• Retirement Plans (IPERS, Retirement Investors Club)
• Flexible Spending Accounts
• Life insurance and long-term disability
• Employee Assistance Program
• Employee Discount Programs

For additional information on benefits, . You can also view how this position compares with other employers using our Total Compensation Calculator.

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer. HHS values individuals with lived experience and encourages applications from minorities, women, persons with disabilities, and veterans. Relay Iowa: (TDD). Our agency uses E-Verify to confirm employment eligibility. For more information, visit (Use the "Apply for this Job" box below)..

Applicants must meet at least one of the following:

• Graduation from an accredited college or university with an associate’s degree in any field, and one year of full-time public contact experience; or
• Three years of education and/or full-time experience (one year of full-time experience for every 30 semester hours of college); or
• Current, continuous experience in the state executive branch that includes 18 months of full-time public contact work; or
• Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please view the job description.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Government Administration