Software Acceptance Test Engineer

Location:

Burlington, Canada Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
** Position Summary
**** This is an on-site position in Burlington
** As a Software Acceptance Test (SWAT) Engineer at Thales BUR in Canada, you will play a key role in both Build phase testing and Run phase daily support of software deliverables for Thales' customers. Your responsibilities include managing deployment packages from Order Engineering (OE) and IPS across SAT, PAT, and PROD environments, ensuring thorough testing and validation during the Build phase.

During the Run phase, you will monitor and support data processing systems to maintain optimal performance. Additionally, you will keep Thales Perso systems aligned with the IPS reference framework, maintain and enhance test automation, improve real-time monitoring solutions, and proactively identify opportunities for system and process improvements.
** Essential Functions
*** Monitoring of system changes before delivered to production, including but not limited to:  + PAT/BCP DP/Monitoring tests;  + Data Processing on PAT/PROD environment;  + Validation of reports on PAT/PROD;  + Monitor/ stress test on PAT environment.
* Support Daily of data processing  + Monitoring the data processing system  + Remediation of any issues to ensure Production meets SLA  + On-Call support during 3rd shift and weekend to support DP system
* Coordination of Root cause analysis on production issue including but not limited to:
* Personalization machine software errors and provide logs to analyze data if necessary to next support Level.
* Support the other Thales Teams to test, integrate and validate proprietary Personalization applications in a testing and production environment.
* Enhancing real-time monitoring solutions by adding dashboards and subsequent queries to provide data
* Support/implement Thales’ Personalization ISO specifications and is PCI-CP (VISA/MC) compliant Working closely with the IT manager and the Security manager to ensure the highest level of security.
* Support/update Personalization machines software, certain features of their hardware, and how they operate. These systems are compiled but not limited to data processing servers, Oracle/MySQL/Maria

DB databases, card personalization platforms and cryptographic servers
* Research for new solutions to fix frequently issues;
* Work focused on ticket system for the daily support;
* Monitor your activities related with your goals.
* Support if required to be on call to work mandatory weekends when support if needed.
* Ability to create procedures and organize trainings to others teams.
* Ability to understand new technologies and products, through training and self-study of specifications and documentation
* Providing support and training to the team and other teams to ensure smooth deployment and integration into the current production process
* Ensuring thorough testing of new data processing software and smart personalization scripts provided by the regional development and R&D team when major changes occur
* Troubleshooting of data processing providing root cause analysis and  perform software and scripts when needed to improve the process
* Writing and maintaining proper documentation of all the critical processes and systems
* Work with other teams in projects.
* Team work ability.
* Script/batch deployment..
* SOPs and documentation to control IT assets within the context of PCI requirements and KPIs for server availability/performance.
** Minimum Requirements
*** Bachelor’s degree - Computer Science, Engineering or equivalent experience
* MS Office - Word, Excel, Power point, Visio, Outlook and Skype. ( Advanced level…