Store Manager, Retail & Store Manager

Store: 000929 Lens Crafters

Position:
Full‑Time

Lens Crafters is a place for visionaries, blending state‑of‑the‑art technology with a personal approach to eye care. Our mission is to deliver the highest optical standards while creating a joyful experience for every visitor.

The Store Manager is a key leader within Lens Crafters, driving performance by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Ensure the Lens Crafters team delivers unsurpassed customer service.
• Provide training and coaching to the team using company‑provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attract and hire a highly engaged team to ensure the store has the right people in the right place at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Take pride in the store and guide the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensure all company‑approved safety programs are implemented and maintained consistently to maintain a safe and fun working environment.

• High school graduate or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

• College degree or equivalent.
• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Lens Crafters Final Inspector certification.
• Lens Crafters Quality, Fitting and Adjusting Program certification.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Compensation may include a competitive bonus and/or commission plan, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.