Tier 2 Technical Support - evTOC Job Burlington area,Ontario Canada,IT/Tech

The evTOC team at Evertz is seeking a motivated and self-driven individual who is passionate about continuous learning and personal growth. The ideal candidate is naturally curious, thrives in a fast-paced environment, and is eager to take initiative in expanding their skills and knowledge.

We’re looking for someone who brings a positive attitude, strong interpersonal skills, and the ability to build lasting relationships—both with our customers and within our team. If you’re a proactive problem solver who values collaboration and continuous improvement, we’d love to hear from you.

What you’ll do:

As an evTOC expert, it will be your mission to elevate our customer experience by:

Act as an expert level technical advisor or specialist on highly complex initiatives.

Providing remote support for Evertz customers

Solve problems by replicating user workflows and provide solutions

Be the customer bridge to our product and development teams

Requirements:

To join our growing evTOC team you’ll need the following to make our team better:

Excellent written and verbal communication skills

Detail oriented with strong analytical and problem-solving skills.

2+ years of technical or customer support

System level understanding

Willing to work in an exciting, fast-paced industry with career growth potential

Must love working with the most advanced broadcast solutions in our industry

College diploma in computer, engineering, networking or similar fields

International travel an option

Broadcast knowledge an added bonus

Job Type: Full-time

What we Offer:

Employer funded benefits program

Competitive total compensation package

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Career Progression

Casual Work Environment

Social Events and Sports Teams


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