Business Applications & System Manager

Overview

Job Title:

Business Applications & Systems Manager
Department:
Operations

Reports To:

Information Systems Director
Status:
Full-Time, Exempt

Location:

Hybrid - In-office/Remote from Burlington, ON, Canada or Byron Center, MI, USA
Salary Level: J
USD: $88,000 - $93,451.90
CAD: $89,751 - $95,211
Last Updated:
February 16, 2025
Purpose
The Business Applications & Systems Manager is a global role responsible for the configuration, management, and optimization of World Renew’s core IT platforms, including Microsoft 365, Salesforce, Sage Intacct, Comm Care, Nexonia, and Dayforce, across a multi-site humanitarian organization. This role ensures secure, reliable, and compliant operations for both North American headquarters and international field offices. The Business Applications & Systems Manager provides technical support, training, and troubleshooting to users worldwide, supports digital transformation initiatives, safeguards sensitive data, and ensures business continuity in diverse operational environments.
We do not discriminate based on disability, culture, ethnicity, or gender, and welcome and encourage people from diverse backgrounds to apply.
Essential Duties And Responsibilities   Salesforce & other systems administration
Manage user accounts, roles, profiles, and permissions
Customize objects, fields, workflows, and reports
Maintain data integrity and perform regular audits
Analyze business requirements and translate them into Salesforce configurations
Administer and/or support Comm Care, Sage Intacct, Nexonia, Dayforce and other World Renew platforms, ensuring seamless integration and user support
Microsoft 365 Administration
Manage user provisioning, licensing, and access controls
Administer Exchange Online, SharePoint, Teams, and One Drive
Implement security policies including MFA, DLP, and conditional access
Conduct audits and ensure compliance with organizational standards
Projects & Collaboration
Lead digital transformation initiatives, including migration, integration, and adoption of new technologies
Partner with program and operations teams to understand technology needs
Support governance of systems roadmap and best practices
Design and test disaster recovery and business continuity plans for global operations
Security & Compliance
Implement and support compliance controls and data protection policies
Maintain awareness of systems trust and release updates
Ensure compliance with North American and international data privacy regulations
Develop safeguarding protocols for sensitive beneficiary and organizational data
Cross-Platform Duties
Troubleshoot integration and synchronization issues between systems
Automate workflows using Power Automate and Salesforce Flow
Document processes and maintain system configuration records
Develop dashboards and track system adoption metrics
Lead system upgrades and release management initiatives
User Support & Training
Provide day-to-day support for systems users worldwide
Build and maintain a global IT knowledge base and training resources
Troubleshoot technical issues and escalate as needed
Train new users and create guides, documentation, and knowledge content
Additional Responsibilities
Perform other duties as assigned
Supervisory Responsibilities
This position may supervise select staff, consultants, interns, or volunteers on specific projects as needed.
Knowledge, Skills, Abilities Required   Able to respect and support the mission, vision and values of World Renew
Demonstrated commitment to Christ and be able to recognize this position as one that contributes to the work of His Kingdom
Familiarity with the Reformed faith and tradition as practiced by the CRCNA
Demonstrated commitment to contribute to and promote a work environment that values diversity, inclusion and equity
Committed to working towards gender equality, equity and justice in all aspects of our programming, plans, policies and organizational structure
Expertise in Microsoft 365, Salesforce, and other core IT systems
Knowledge of IT security, compliance, and data protection best practices
Ability to troubleshoot, document, and train users in remote and low-connectivity environments
Strong organizational, time…