Field Service Engineer

Overview
Thomson-Gordon Group - Thordon Bearings Inc. is a privately owned, global leader in designing, manufacturing, supplying and installing pollution-free, non-metallic bearing and seal systems. Our 4th-generation family-owned business values environmental stewardship and career growth. We have a culture that welcomes diverse backgrounds and experiences, with many employees remaining with us 20+ years.

Position:  Field Service Engineer

Current Open Positions: 1

Location:

Burlington, Ontario, Canada (travel internationally up to 20% of the time; some travel on short notice).

Responsibilities

Lead and manage customer issues and apply project management methodologies when required

Support the GSS department with technical advice and direction when needed

Ensure technically sound information and solutions are provided in compliance with engineering standards, assess risk, and meet client expectations

Provide engineering support to other departments as required

Provide on-site and remote technical support for marine systems, equipment, and installations

Troubleshoot and resolve complex mechanical, electrical, and operational issues independently

Respond promptly and professionally to customer inquiries, handling sensitive or urgent vessel-related issues with care and efficiency

Participate in field service visits and maintenance activities on marine vessels

Manage multiple service projects simultaneously and ensure deliverables are met

Prepare detailed service reports and recommendations following field assignments

Collaborate with engineering, product, and customer support teams to resolve technical challenges

Maintain strong customer relationships through clear communication and professionalism

Travel internationally to support customer vessels, installations, and service needs

Qualifications

Computer literate – Microsoft Word, Excel, Microsoft Project

Strong organizing ability

Analytical ability to understand and provide solutions to complex problems

Ability to work longer hours while traveling and in the office

Must be able to travel and, in some cases, on short notice

Knowledge of ships, shipyards and industrial operations

Must be able to work independently

Communicate clearly, in English

Minimum Qualifications
Licensed Professional Engineer (PEng) or eligible to obtain is preferred. A Degree in Marine Engineering or a related field is required.

Project Management Experience Or Qualifications (PMP) is preferred. A minimum of 10 years’ experience in the Marine or related industry is preferred.

Additional information

Supervisory Responsibility:
Oversee department employees as required. Potentially oversee suppliers/partners for special projects.

Physical Demands:
The employee is regularly required to sit, stand, walk, crouch, kneel, climb, see, talk, and hear.

Working Conditions:

Outdoor conditions in various locations worldwide (including cold, hot, and high-humidity). Noise and other industrial hazards may be present. Some areas can be confined spaces, and others can require scaffolding.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Thordon Bearings Inc./Thomson-Gordon Group will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us, and we will work with you to meet your needs.

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