Service Engineer

This job is with ABB, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This Position reports to:
Service Manager
From rapid response, performance improvement to operational efficiency and life-cycle management, customer service is one of our fastest-growing areas.

ABB's Drives Systems team of industrial automation professionals delivers solutions and services ensuring our customers get the most out of their investment. Our automation and digitalization solutions help improve safety, plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address our customers’ challenges and opportunities.

Automation Service Canada supports customers with ABB automation and electrical drives systems and solutions, operating in a wide range of industrial and utilities markets, across Canada. Our customers operate mission critical 24x7 processes which rely on ABB support from installation and initial start-up, through to life-cycle services to maximize the availability of the solutions provided by ABB and optimize their operations.

You will execute service work with Automation Service Canada, specializing on Drives systems provided by ABB.

Located in Toronto or surrounding areas , reporting to the Service Manager, you will act as a field service representative providing on-site and remote services to customers.  You will work with other ABB field service personnel in Quebec/Canada/US, with an extended network of professionals within North America and globally.  This position is a replacement of a current role.

Your Role:
Own the Challenge
This role will be the key point of contact for all technical requirements after the system start-up, executing maintenance programs and commissioning new drive systems.
Lead and/or participate in the installation and commissioning of new systems.
Design, implement and execute maintenance programs to maximize the availability and operational effectiveness of customer drive systems.
Consult with and advise customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
Troubleshoot equipment and process problems, provide recommendations and implement solutions to eliminate root causes.
Prepare and present reports to customers for new installations, maintenance, audits and other services.
Deliver occasional training to our customers on ABB drive products/systems.
Provide ABB leadership with recommendations for product, quality and customer service improvements.
Regular travel within Quebec, Canada and in the US is required to provide on-site services.  This may include occasional travel internationally for both customer on-site services as well as training.

What it takes to run what runs the world
Bachelor’s Degree in Electrical Engineering or College Diploma (Dec) in Electrical Technology.

Experience with installation and maintenance of industrial control systems, including, low voltage and medium voltage drives, PLCs and HMIs.

Experience with coordinated drive systems within the pulp and paper or metals industries is a definite asset.
Strong customer focus and the ability to relate well to customer needs, strong interpersonal, leadership, and organizational skills.
Must be able to work in a multi-disciplined service environment often under pressure-filled conditions.
Excellent bilingual communication skills including the ability to write reports and speak effectively before customers or employees. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
This position can reside in Montreal or the surrounding area.
Valid passport and driver’s license, and able to travel to the USA and internationally for training…