Bilingual Customer Service Representative

Job Category
:
Sales/Marketing

Requisition Number
: BILIN
002358

• Posted:
  January 9, 2026
• Full-Time

Burlington, ON , CAN

Customer Service Representative

For over 75 years, Arriscraft Canada Brick has manufactured stone and brick for commercial and residential projects. Our products offer architects, builders, and owners an opportunity of creating beautiful timeless projects that will create enhanced value. Arriscraft Canada Brick is seeking a Customer Service Representative for the Ontario and Quebec markets. The successful candidate will support sales representatives and dealers through order management, customer service, and system administration.

• Data Entry in SAP Computer System (top responsibility)
• Provide Support to Sales Reps and dealers in both the Ontario and Quebec Markets
• Maintain special pricing contracts in system.
• Check availability for products for both dealers and Sales Reps
• Update orders on a regular basis
• Respond to customers and sales Rep inquiries via telephone and electronic email.
• Back up for English sales team and customer service department
• Reserve orders as brick is available from Production.
• Work closely with Production Manager to ensure special production requests are met.
• Work closely with Sales Admin to ensure pricing and contracts are updated.
• Assist with French Translations

• Bilingual in French is required.
• 2-5 years customer service experience; inside sales experience
• Experience with SAP is a definite asset.
• Must be a self-starter who possesses excellent PC skills.
• Strong communication Skills, including both written and verbal communications.
• Ability and willingness to learn.
• Self-motivated, able to work independently and as a team player.

• Extensive Health Benefits after 3 months
• Company RRSP matching after 1 year.
• Opportunity to advance your career.
• Ongoing product and professional development training