Customer Success Manager

At Coframe, we are building the world's first AI Growth Engineer. We envision a future where user interfaces aren't static code, but living organisms that adapt, evolve, and personalize themselves in real time.

• OpenAI: We're the only marketing technology company officially partnered with OpenAI. Our engineers and researchers work directly with their team to co‑train a model specifically for our use case, which is a differentiator, and a testament to the technical caliber of our team.
• Top VCs: We're backed by tier‑1 investors including Khosla Ventures, Nat Friedman (former Git Hub CEO), and Rich Miner (Android co‑founder). Joining now means getting a seat on the rocket ship before our Series A: a once‑in‑a‑lifetime opportunity to join in the early innings.
• Badass Team: Our founder is a serial entrepreneur who previously co‑founded a unicorn with Tom Brady and guest lectures AI  team includes researchers from top institutions who created some of the world's most popular open‑source code generation projects.
• Already Crushing It: For our first product, we built proprietary generative AI technology that enables our AI Agents to autonomously design, code, debug, and deploy A/B tests and personalization campaigns. We effectively 10× testing velocity, replacing agencies, legacy tools, and the need to pull in‑house designers and engineers for testing and personalization. In the last 6 months, we have already driven $112.4 M in incremental revenue for our customers.

• Own Customer Outcomes: Be the primary driver of customer success from onboarding through renewal and expansion. You’re responsible for ensuring customers realize measurable ROI from Coframe.
• Drive Adoption & Value: Lead onboarding, conduct business reviews, and proactively identify opportunities to deepen product adoption and expand testing velocity across customer organizations.
• Be the Customer Champion: Serve as the voice of the customer internally—partnering with Product, Engineering, and Research to translate customer feedback into roadmap priorities.
• Expand Revenue: Identify and close upsell and cross‑sell opportunities within your book of business. You’ll own net revenue retention targets.
• Build the Playbook: Help define and iterate on CSM processes, success metrics, and scalable frameworks as we grow from early‑stage to Series A and beyond.

• 3+ years of Customer Success or Account Management experience in B2B SaaS (AI, Mar Tech, or Growth tools a bonus) with a track record of strong retention and expansion.
• Metrics‑Obsessed: You know how to quantify customer value, build ROI narratives, and use data to drive strategic conversations with stakeholders.
• Trusted Advisor: You build deep relationships with customers and are comfortable navigating conversations with VPs of Growth, CMOs, and CPOs.
• The "Builder" Mentality: You aren’t looking for a role with rigid processes already in place. You’re excited to create systems from scratch and define what great customer success looks like at Coframe.
• Technical Fluency: You can speak credibly about A/B testing, conversion optimization, and AI‑driven experimentation—or you're eager to get up to speed fast.

• Deep Curiosity: You have a genuine passion for AI and are excited to help customers understand how autonomous agents will transform their growth strategies.
• High Agency: You're entrepreneurial, resourceful, and have built something yourself—whether a side project, a startup, or a new function at a previous company.

• $150,000 - $220,000 (OTE)
• Equity: Meaningful early‑stage equity.
• OTE: Base + variable comp tied to retention and expansion targets.

Final offer amounts are determined by multiple factors, including but not limited to experience and expertise in the requirements listed above.