Development Assistant

Overview

Title:

Development Assistant

Classification:
Full-time, Non-exempt, Non-Union

Salary: $23.00 - $26.00/hour, depending on experience

Who we are:

Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission to build healthy relationships between people and animals. PHS/SPCA is an open admission shelter, accepting many pet animals and caring for injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County.

Our work saves about 5,000 lives each year. The Community Engagement division develops/maintains relationships within the community to curate donations to fund PHS programs, such as the HOPE Program. For more information, visit (Use the "Apply for this Job" box below)..

Who you are:
You have experience working on various projects including database management, digital fundraising, grants, etc. You are professional, enthusiastic, and possess excellent communication skills. You are passionate about animal welfare and would like to make a difference in the community and the lives of animals and people. Position must be performed on-site.

Note:

This role is described with essential duties and qualifications below.

• Ensure high-quality data within the database: uphold donor confidentiality through database security; learn and follow proper protocols and strategy for data entry including coding donor accounts appropriately; steward data through clean-up procedures to maintain database integrity; develop and maintain best practices for donor data and database architecture as our approach to engaging with donors evolves.
• Answer general questions from the community and donors through calls, texts, and email.
• Facilitate mail campaigns by querying for and exporting data files, reviewing/editing copy, maintaining schedules, and coordinating with direct response marketing contractors.
• Coordinate with the Communications Manager and contractors to keep development-related webpages current and engaging.
• Write articles for and edit drafts of the quarterly Pawprint newsletter.
• Communicate with donors: clarifying donations and/or donor information, in-kind acknowledgement letters, and stewardship.
• Cultivate positive relationships with donors that allow them to engage with and contribute to PHS.
• Train and supervise development department volunteers.
• Maintain department supply inventory; edit drafts of and order new supplies.
• Act as a backup for gift batch entry, thank you letters, etc.
• Maintain the PHS wish list – ensure donations are delivered to the appropriate departments and thank you letters are sent.
• Assist with texting program.
• Responsible for managing the grant cycle: researching, contact cultivation, applications, and stewardship.
• Help develop social media strategies and content if needed.
• Maintain a professional demeanor while interacting with the public, donors, volunteers, and other coworkers.
• Work effectively under pressure to deliver accurate results in a fast-paced environment.

• Upon hire, must pass a background check.
• Bachelor’s degree (B.A.) from a four-year college or university; or two to five years related experience; or equivalent combination of education and experience.
• Proficient with Microsoft Office (Excel and Word). Experience with Raiser’s Edge (and/or other development software) and Google Drive preferred, but not required.
• Possess excellent written and verbal communication skills. Ability to write routine reports and correspondence. Ability to speak effectively before groups of donors or potential donors.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedures manuals, and a variety of instructions in written, oral, diagram, or schedule form.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Professional, enthusiastic, and…