Retail Technology Program Manager, Interactive Technologies

Meta’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Meta are builders  global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways.

Together, we can help people build stronger communities - we’re just getting started.

• Develop demo technical requirements for RL retail demo devices and lead the deployment of the product’s retail launch
• Develop demo technical requirements for retail display partners in-region
• Create demo best practices training and documentation for developers/partners
• Help develop and maintain scalable retail technology solutions such as content and device management systems
• Collaborate closely with Analytics teams to define Key Performance Indicators (KPIs), set program guidelines, develop/select the right analytics tool, review demo/display engagement metrics and build upon the data to improve the customer experiences
• Execute multiple retail demo content and software updates year-round across VR
• Assist stakeholders in the evaluation, selection, and revision of retail demo content
• Partner closely with the Field sales team to understand potential issues and build tech solutions that are field friendly and support fixture tech maintenance by building troubleshooting documents
• Drive alignment between regional marketing teams and the core Demo team to ensure synergy with every demo install and update
• Partner with regional marketing to ensure demos meet the requirements and specifications of different retailers
• Build and track program budgets, develop RFI/RFQ documents to support with technology vendor selection, build supplier SOWs and serve as primary POC for technical vendors
• Manage day-to-day relationships with retail technical support partners and scale the relationships accordingly

• 5+ years of experience in technical project/product management, or equivalent
• Understanding of Hardware and Software development processes
• Hands-on experience with bug and project tracking tools such as JIRA, Asana
• Experience building and maintaining project trackers for complex technology programs
• Interpersonal, approachable and adaptable
• Interpersonal, approachable and adaptable in a complex, matrixed environment
• Highly effective at managing conflict and address issues between stakeholders swiftly
• Bachelor’s Degree in Electrical, Electronics, Mechanical or Computer Engineering

• Past Experience in developing and deploying Software in retail environment
• Understanding how retail devices and interactive display technologies are developed is a plus

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and Whats App further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affi­ative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected…