Sales Engineer

About Galileo

Galileo is the leading platform for Gen AI evaluation and observability, with a mission to democratize building safe, reliable and robust applications in the new era of AI‑powered software development. Our foundation is built on pioneering the early technology behind the world’s most ubiquitous AI applications, including Apple’s Siri and Google Speech. We firmly believe that AI developers require meticulously crafted, research‑driven tools to create trustworthy and high‑quality generative AI applications that will revolutionize our work and lifestyle.

Galileo addresses the complexities inherent in implementing, evaluating, and monitoring GenAI applications, optimizing the development process for both individual developers and teams by offering a comprehensive platform that spans the full AI development lifecycle. We bridge critical gaps, significantly enhancing developers’ ability to refine and deploy reliable and precise GenAI applications.

Since its inception, Galileo has rapidly gained traction, serving Fortune 100 banks, Fortune 50 telecom companies, and AI teams at prominent organizations such as Reddit and Headspace Health, among dozens of others. With a Series B business backed by tier‑1 investors including Battery Ventures, Scale Venture Partners, and Databricks Ventures, we are headquartered in Burlingame, CA with locations in New York and Bangalore, India.

We are seeking an experienced and technically adept Sales Engineer to join our team. The role is hybrid, based in Burlingame, CA, with the team working together in person two days per week.

The ideal candidate will play a critical role in the sales process by providing technical expertise, conducting product demonstrations, and developing solutions that meet customer needs. You will work closely with the sales team to understand customer requirements and articulate the value of our GenAI evaluation and observability platform.

• Technical Expertise
  :
  Serve as the technical expert in our GenAI Evaluation and Observability software, understanding its features, capabilities, and limitations.
• Product Demonstrations
  :
  Conduct compelling product demonstrations that address customer needs and showcase the value of our solutions.
• Proof of Concept (PoC):
  Manage and execute PoC projects, ensuring that customers can effectively evaluate our software’s capabilities in their environment.
• Customer Engagement
  :
  Engage with potential customers to understand their technical and business challenges, building strong relationships with technical champions and key stakeholders.
• Solution Development
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  Collaborate with customers to develop tailored solutions that meet their specific requirements, leveraging our software’s capabilities.
• AI-Driven Process Innovation
  :
  Drive creativity and innovation in our sales engineering processes by identifying and implementing AI-driven capabilities to improve efficiency and effectiveness of our pre-sales activities.
• RFP/RFI Responses
  :
  Assist the sales team in responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) by providing detailed technical information.
• Feedback Loop
  :
  Act as a liaison between the customer and product development teams, providing clear, technically articulated feedback to drive product enhancements.
• Sales Enablement
  :
  Support the sales team with technical training, resources, and documentation to enhance their product knowledge and selling capabilities.
• Technical Support
  :
  Provide technical support during the sales process, addressing customer inquiries and troubleshooting issues as needed.

• 3+ years of experience in presales, solutions engineering, or a similar technical role, preferably within the AI/ML or software industry.
• Hands‑on experience building, deploying, or working with agentic orchestration frameworks like Langgraph, OpenAI Agents SDK, Crew AI or similar.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non‑technical audiences.
• Proven track record of managing Proof of Concepts (PoCs) to a successful close, ensuring customer…