Retail Technical Operations Specialist

Overview

Location:

Fully Onsite at Burlingame, CA

Duration: 12-month contract with possibility for extension

Pay Rate: $85/hr on W2

We are seeking a Project Manager to help deploy and maintain high impact retail technologies that power our client's retail displays, demo devices, and store operations.

These systems drive trial and conversion for our client's Hardware at the point of sale by allowing customers to try our products and understand them better.

This role is responsible for executing the demo strategy of product lines that are presented in all retail locations.

The Retail Technology Project Manager will act as the main point of contact for store technology operations, software updates and troubleshooting, and in-store device management strategy feedback for all devices. You will interface with the first party retail team, internal technical partners, and other operations teams.

• Monitor retail technology performance dashboards, proactively consolidating in-market system statuses into meaningful and concise operational updates for stakeholders.
• Organize and triage incoming technical issues from the Meta Lab store teams
• Build troubleshooting documentation to ensure high field-friendliness and ease of fixture maintenance.
• Manage day-to-day relationships with retail technical support partners, scaling support and maintenance processes as needed.
• Execute and coordinate multiple retail demo content and software updates year-round across AI glasses and VR, ensuring smooth deployment and high uptime.
• Serve as the primary operational point of contact (POC) for technical vendors, managing day-to-day relationships, and ensuring service level agreements (SLAs) are met for maintenance and support.
• Inspire and collaborate closely with analytics and core demo teams to define operational KPIs, review demo/display engagement and uptime metrics, and drive optimization efforts to improve customer experience and system reliability.
• Assist stakeholders in the operational evaluation, deployment, and ongoing revision of retail demo content and supporting systems.
• Support the deployment and standardization of scalable retail technology solutions, such as content deployment and device management systems, prioritizing system stability and ease of support.
• Build and track program budgets related to technology maintenance and operational support, and manage supplier Statements of Work (SOWs) for operational vendors.

• Performance & Support:
  Monitor technology performance dashboards, triage technical issues from store teams, and build troubleshooting documentation.
• Vendor Management:
  Serve as the primary operational Point of Contact (POC) for technical vendors, managing day-to-day relationships and ensuring Service Level Agreements (SLAs) are met.
• Deployment:
  Execute and coordinate year-round retail demo content and software updates across AI glasses and VR, ensuring high uptime and supporting the standardization of scalable retail technology solutions.
• Strategy & Budget:
  Collaborate with teams to define operational KPIs, review metrics, and build/track program budgets for operational support.
• Collaboration:
  
  Work closely with data scientists, analysts, and software engineers to understand data needs and deliver high-quality data solutions.
• Quality Assurance:
  Implement data quality checks and monitoring to ensure the integrity and accuracy of data.

• 5+ years of experience in technical project/product management, or equivalent.
• Deep understanding of Hardware and Software development processes.
• Hands-on experience with bug and project tracking tools such as JIRA, Asana
• Understand how to build and maintain project trackers for complex programs
  .
• Strong interpersonal skills, approachable and adaptable.
• Excellent communicator, with good verbal and written communication
• Experience with navigating various organizational environments where culture and structure varies.
• Highly effective at managing conflict. Able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with our client s values
• Understanding how retail devices and…