Hospital Patient Advocate

Overview

Join to apply for the Hospital Based Patient Advocate role at Elevate Patient Financial Solutions®. This full-time position is located 100% onsite at a hospital in Burlingame, CA, with a Monday-Friday schedule from 8:00AM to 4:30PM. Driving is required; must have a valid Driver's License.

The purpose of this role is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will evaluate eligibility for federal, state, and county medical or disability assistance programs through bedside visits and in-person interactions, guiding patients face-to-face through the application process, ensuring thorough completion and follow-up. The goal is to meet our benchmark that 98% of patients are screened at bedside.

• Screen uninsured hospital patients to determine eligibility for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and follow through until approved.
• Maintain accurate documentation in applicable company programs and hospital systems for all cases.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings to apply new content in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and financial counselors.
• Answer incoming calls, make outbound calls, and track paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain contact with the applicant and responsible government agency by phone or as structured via the daily work queue.
• Assist the applicant with gathering additional reports or records, meeting appointment dates and times, and arranging transportation if warranted.
• Request home visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage per established protocols.
• Participate in additional training requirements to stay abreast of rules and regulations for governmental programs.
• Other duties as assigned.

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability with changing processes, computer systems, and government programs.
• Professional experience working with state and federal programs.
• Critical thinking skills.
• Ability to maneuver throughout the hospital and patients’ rooms.
• Proficient experience with Microsoft Office Suite, especially Excel and Outlook.
• Effective communication both orally and in writing with a variety of individuals.
• Ability to multitask in a fast-paced environment.
• Remote and Hybrid positions require a home internet connection meeting the company’s speed criteria.

$24.00/hr - $30.00/hr

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork and collaborative culture
• Career growth opportunities

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needs change.

Elevate

PFS is an Equal Opportunity Employer

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• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care

Elevate

PFS is an equal opportunity employer. Referrals increase your chances of interviewing at Elevate Patient Financial Solutions® by 2x.