Service Admin​/Service Advisor - Burley

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is On-­Site at the location detailed in the job post.

Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries. Family‑owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people‑first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other. Come help us fulfil our purpose: to create a better life for our families, communities, and those connected to the land.

A Service Advisor is vital to ensuring an excellent customer experience by serving as the main link between the customer and the service department. This role requires strong communication, organisational skills, and technical understanding to accurately assess service needs, coordinate work with technicians, and keep customers informed. The Service Advisor helps build trust and long‑term relationships while ensuring service operations run smoothly and efficiently.

• Greet and communicate with customers to schedule service appointments and review repair needs.
• Check in customer equipment upon arrival and document details accurately.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
• Communicate with customers regarding service status, cost estimates, and final invoices, including collection of payment for services rendered.
• Work with technicians to accurately quote service work and ensure timely completion.
• Maintain service department records, files, and information libraries (bulletins, manuals, etc.).
• Update customer profiles with equipment details, hours, and other information from work orders.
• Assist Service Manager/Shop Foreman in controlling department expenses.
• Assist in scheduling and coordinating internal and external technician training.
• Support Service Manager in coordinating customer clinics, field days, and related promotional events.
• Promote additional services and products to support customer needs.
• Deliver excellent customer service to build long‑term relationships and drive repeat business.

467424

High School/GED

Customer Service

Additional Qualifications/Responsibilities

• Strong customer service focus with excellent oral and written communication skills.
• Highly organised, detail‑oriented, and motivated with the ability to multi‑task in a fast‑paced environment.
• Basic mechanical knowledge to communicate intelligently with customers about the repair process.
• Computer proficiency, including Microsoft Word, Excel, and service management systems.
• High integrity, reliability, and professionalism; strong team player with flexibility to adapt to changing priorities.
• Able to work a varying work schedule/shift and be flexible.
• Demonstrated ability to stay organised, prioritise effectively, and remain calm under stress.

• Excellent time management skills to manage work orders in a high‑volume shop.
• Communicating with customers and providing excellent customer service.
• Previous experience as a Service Advisor or in a customer‑facing service role preferred.

Compensation is competitive and based on skill level, proven experience, and knowledge.

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in Business, Automotive/Diesel Technology, or related field preferred.

• Regularly required to stand, sit, talk, hear, and use hands/fingers to operate a computer keyboard, telephone, and other…