General Manager

Description

The growth and success of a location depends on its people and how they are led.

The General Manager has sole oversight over the day-to-day operations and management of the entire facility – they set the standard for the TEAM, they are the stewards of our Culture and must embody our Core Values and use them to guide them and hold the TEAM accountable in everything we do  General Manager is the Leader, they set the tone, they must bring the energy and take pride in our mission and their TEAM.

They create a positive work environment to empower our TEAM to do great things, motivating and inspiring the TEAM to show up every day, excited and energized to provide an exceptional experience. They create a TEAM of critical thinkers that can handle whatever comes at them with honestly and compassion, maintaining an open mind and positive outlook. They create an internal culture where communication is open and honest, where they believe that being a good listener and responding in a level-headed and compassionate manner is an integral part of providing an exceptional experience with our guests and within our TEAM.

The General Manager will collaborate with the Regional Facility Operations Manager to create the annual strategic goals and revenue projections for their facility and will be responsible for driving revenue and sales growth to meet/exceed weekly, monthly and yearly goals. The General Manager leads their team daily to achieve FX’s mission to make a positive impact on lives through passion, engagement and evolution

• Inspire the TEAM by creating an environment that embraces our culture, drives initiative and accountability to achieve goals, empowering the TEAM to work efficiently & effectively to identify and resolve issues and going above and beyond to meet the needs and provide the most exceptional experience for each and every guest and member.
• Understands the company's mission statement, core values, and overall culture of FX, and serves as a Champion - leading by example and holding all teammates accountable to our values and standards.
• Maintains managerial oversight for the entire facility and communicates regularly to the TEAM, Guests and partners – notifying of any facility news, updates, issues, TEAM changes, etc. Communication is key in ensuring employee, guest and partner satisfaction.
• Accountable for the daily, monthly, yearly financial performance of the facility while driving revenues and managing expenses.
• Review key metrics and areas of focus with managers to support the development of action plans and activities that drive improvement in key metrics.
• Ensure the Fitness Manager conducts two team scorecard meetings with Trainers on Weeks 1 and Weeks 3 of every month. Week 1 conducts an assessment of previous month’s results compared to goals and addresses the action plan for current month. Week 3 examines the current month’s projections, established actions to be taken in order to achieve monthly targets, and creates an action plan for next month’s targets.
• Conducts a monthly 1 on 1 with Senior Team Lead, Team Lead, and or Guest Relations teammates to ensure all daily, weekly, and monthly membership sales targets are achieved for current month and established for the following month.

• In collaboration with Regional Manager, work to create strategic annual goals: lives impacted, revenue to goal, budget, TEAM hiring/development, Guest Satisfaction, etc.
• Develop strategy for the facility to drive TEAM, PRODUCT and GROWTH based off of the annual strategic goals set by Corporate.
• Implement effective strategies to achieve location and TEAM goals.
• Strategically maintain budgets and inventory.
• Ensure weekly trackers and monthly trainer & location scorecards are accurate and completed on time.

• Effectively manage and communicate policies and procedures and ensure they are being uniformly enforced.
• Maintain high standards by upholding all playbooks and ensuring all policies and procedures are followed according to the TEAM FX Handbook.
• Hold teammates accountable…