Automotive Customer Service Representative; Service Advisor

Overview

Be the Friendly Face & Trusted Voice of Felts Family Car Care

Felts Family Car Care is seeking a Customer-Focused Automotive Service Representative who is passionate about helping people, building trust, and delivering an outstanding customer experience. This role is the heart of our shop — where professionalism, empathy, and clear communication make all the difference.

If you love serving customers, solving problems, and working in a fast-paced, team-oriented environment, we want to meet you!

• Greet customers with warmth, professionalism, and genuine care.
• Listen carefully to customer concerns and clearly explain recommended services.
• Create accurate repair estimates and review them with customers in an easy-to-understand way.
• Maintain consistent communication and provide timely updates on vehicle status.
• Coordinate with technicians to ensure repairs are completed accurately and on time.
• Handle payments, invoices, and basic customer account management.
• Resolve issues with patience, empathy, and a solutions-first mindset.
• Deliver a 5-star customer experience on every visit.

• A true passion for customer service and hospitality.
• Strong communication and active listening skills.
• Professional appearance and positive attitude.
• Ability to multitask and stay organized in a fast-moving environment.
• Reliable, punctual, and team-oriented.
• Automotive experience is a plus, but not required — we will train the right person.

• Competitive pay based on experience.
• Ongoing training and career growth opportunities.
• Supportive, family-oriented team environment.
• Stable, long-term career opportunity.
• Employee discounts and customizable benefits available.

• Loves helping people and building long-term relationships.
• Takes pride in communication and professionalism.
• Wants to be part of a values-driven, customer-focused business.
• Is motivated by creating great experiences, not just transactions.