Client Services Coordinator

Client Services Coordinator page is loaded## Client Services Coordinator locations:
Burleson, TXtime type:
Full time posted on:
Posted Todayjob requisition :
R27240

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.##

** Benefits:
*** Weekly pay with skill pay and shift differentials
* Benefits package including medical, dental, vision and medical reimbursement
* Medical employee-only premium as low as $5.90/week, $26/month with wellness discounts
* HSA with annual employer contribution
* Weekly 401(k) match
* Vacation immediately upon hire
* 8 holidays per calendar year
* Personal time after 90 days
* EAP and identity theft protection
* Tuition reimbursement
* Company paid life insurance and short term disability
* Note that if you are viewing this posting on an external job board (such as Indeed, Linked In,  Zip Recruiter, etc.), unless specifically stated in the posting, the provided salary
** estimates
* * may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.
*** Overview
* * The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience.  The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers question, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner.  This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public.

Responsibilities:
* Communicates with the customer verbally and in writing with a professional and positive attitude.
* Support client relationship by becoming an extension of our client's business
* Build strong rapport with partners with managing relationships, setting expectation and status communication
* Assist clients with questions, offer solutions, researches issues and provides status updates
* Maintain client billing (creation and payment tracking)
* Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
* Proactively identify process improvements that enhance the Client experience and streamlines operations
* Develops service reports that are shared with the client that give visibility into volumes, SLAs, etc.
* Maintain current customer contracts accurately and in a confidential manner
* Develop and implement a cadence of meetings with clients
* Manages and coordinates client requested projects with the operation (Kitting, Receiving, etc.)
* Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors;
* Manages parcel requests and issues from carrier or client and escalates as needed
* Oversees CRM and dispatches tickets appropriately
* Supports new client implementations/enhancements as needed.
** Qualifications
* * Education/Experience
* Associates’ Degree preferred
* High School Diploma or GED required.
* Must have at least six (6) months of experience in a customer service role.
* Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge,

Skills and Abilities

* Excellent communication both verbally and in writing, especially through e-mail and over the phone
* Strong interpersonal skills
* Comfortable presenting in front of others
* Good problem solving and prioritizing skills
* Ability to effectively manage and resolve conflict
* Attention to detail to prepare and maintain accurate records and reports
* Ability to follow both written and verbal instructions
* Technology savvy
* Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
* Comfortable working in both…