Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Our values start with our people. Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career Growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equity & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us, striving to be a positive force in our community.

Corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The Associate greets all customers in a courteous and friendly manner, treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Retail Associate is engaged during all working hours and may be requested to perform additional tasks as business needs require.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers in any way necessary – is register‑trained, assists customers with merchandise, and answers customer questions politely and knowledgeably.
• Provides prompt and efficient responses to customers at all times; responds to customer service calls immediately and handles all customer issues in a courteous and helpful way.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintains a professional appearance and adheres to the company's dress code at all times.
• Performs daily assigned size‑and‑recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and merchandised efficiently.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions, safeguarding confidential information, cash and credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece, and notification of store leadership for approval of all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures; maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role, maximizing productivity by executing all store best practices.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability, Execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative and…