Information Technology

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

The ERP Business Analyst AX is responsible for implementing, supporting, and enhancing business applications with a primary focus on Microsoft Dynamics AX2009 and AX2012, including integrated solutions. This role requires deep functional knowledge of AX and ensures consistent, reliable service delivery aligned with the wider EMEA IT organization. The Analyst builds strong partnerships with business leaders to maximize the value of AX technology, advising on system improvements and business processes, while collaborating closely with regional and global ERP, data, risk, and strategic applications teams to drive standardization and best practices.

As a member of the EMEA ERP Operations Team, the ERP Business Analyst AX contributes to regional IT discussions and decisions in support of the company’s overall strategy and vision.

• Be an active team member in all Dynamics AX related projects across the Amcor EMEA organization.
• Train and mentor Business users on AX functionality within their departments.
• Maintain system continuity by monitoring and writing specifications for change when required.
• Provide second line support on AX helpdesk tickets taking direct responsibility to meet Customer Service Level agreements.
• Build robust and close business relations with local business leads and third party providers to ensure a secure support environment.
• Regular engagement and proactive system analysis with Business Stakeholders (Plant General Managers, BG/BU Managers, Directors and Finance Managers) offering improvement recommendations.
• Lead prioritization of IT initiatives based on organization(s) needs/strategy, IT workload and budget.
• This role forms part of Amcor’s operations in EMEA region which includes in total 100+ Manufacturing Plants and Shared Service Offices.
• Travel requirements: this role is also expected to travel to other countries/sites within the Region.
• Multiple language skills a distinct advantage
• Strong involvement with delivery on improvements to support processes,AXERP relatedasset management, and customer satisfaction.
• Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with.
• Responsible for the quality of theAXERPservice delivery at the sites
• Project leadership in their sites for allAXERP related activities and support process changes for IT shared services
• Coverage of critical
  
  AX ERP related issues at the sites
• Security (alignment with IT policies)

• Develop a “Customer First” culture within the ERP Group.
• Good communication around issues and opportunities – get things done, make things happen.
• Listening attitude
• Regular meeting with key customers and stakeholders within
  
  EMEA.
• Liaise with Business Groups and its stakeholders.
• Monitor and report quality of the service delivered by theERP Group.
• Act as a main escalation point for internal customer feedback forAXERPservices delivered in the region.
• Monitor and report quality of the services delivered and Key Performance indicators (KPIs)

• Monitor compliant execution of standard…