Operations Agent - BUR; Part-Time

Overview

Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need.

Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big.

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Works in a cooperative spirit to ensure the success of our Company
• Provide legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights
• Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of same
• Handles Station AMS and radio communications traffic as needed
• Coordinates loading and unloading of aircraft by monitoring ramp activities
• Answers station operations  telephones
• Advises Gate Agents when boarding will begin
• Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew
• Arranges for fueling of aircraft as required
• Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals
• Closes out flights; files and maintains accurate flight papers. Ensures aircraft are properly cleaned and provisioned prior to departure
• Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning
• Operates boarding bridge, coordinates boarding and deplaning Customers
• Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts
• Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp
• Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. Checks that all board mail and Company material is dispatched and sent to indicated Stations
• Receives, refers, or makes paging calls and makes paging announcements, as appropriate. Keeps other station personnel advised of flight movements, weather conditions, and irregular operations
• Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary
• Maintains proper uniform and presents a neat and professional appearance while on duty
• Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel
• Responsible for ground security and ensuring operations follow security procedures
• May perform the duties of a Freight Agent
• Must be able to meet any physical ability requirements listed on this description
• May perform other job duties as directed by Employee s Leaders

• Ability to work well with others as part of a team, meet the public, and work under stressful situations
• Must be GSC qualified
• Must comply with DOT drug and alcohol testing program
• Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations
• Ability to type and/or use a computer keyboard with sufficient speed to meet…