Associate Residuals Account Manager

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making.

We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do.

Are you looking for the next opportunity to revolutionize an industry? If so...

We are looking for a motivated Associate Residuals Account Manager that would be responsible for providing personalized client service by building client relationships, while monitoring and anticipating client processing needs; preparing and processing Residual set‑ups & payments of products for various distribution markets. The Associate Account Manager would be responsible for performing these tasks with a high level of work performance, reliability, and efficiency in accordance with EP policies, procedures, and standards.

• Build strong client relationships and provide personalized client service for all Residuals processing needs.
• Execute client submission requests for set ups and payments in a timely and accurate manner including monitoring and tracking progress to completion.
• Anticipate needs of team within the department to efficiently process client requests for set‑ups, payments, and general inquiries.
• Maintain basic working knowledge of EP Residuals systems, software platforms and reports.
• Maintain basic working knowledge of union contract provisions, regulations, deadlines, industry standards and requirements governing Residuals in general and for each guild; and maintain proficiency of research and proper application in accordance with EP Residuals standards.
• Maintain professional level of written/verbal communication with clients and internal departments.
• Maintain high degree of confidentiality of client information, data provided by client and all EP proprietary information such as internal residual processes, computer programs and databases.
• Support, promote and execute expectations developed by COE leadership.
• Perform other duties as assigned.

• Excellent communication skills including verbal, written, in person‑comprehension.
• Strong team player – ability to listen and collaborate in a cross‑functional environment.
• Attention to detail – Must be careful about detail and thorough in completing tasks.
• Problem solving skills – identify problems, review related information to develop and evaluate options, implement solutions.
• Aptitude to learn the use of computer programs and applications.
• Proficient in Microsoft Word, Excel, Outlook.
• Mathematics – High level of knowledge of arithmetic and its applications.
• Overtime – work as and when needed.

• Health, Dental, and Vision options.
• 401(k) retirement savings plan and company match.
• Paid holidays, vacation time, and sick time.
• Participation in company equity plans.
• Employee Assistance Program, mental health and wellness programs.
• Training and development.
• Possibility of hybrid/flexible/schedules.
• Annual bonus and merit reviews.

The hourly range for this position is $24.47 to 28.17 and will be commensurate with experience related to the position.