Desktop Support Analyst; L2

This role provides hands‑on Level 2 desktop and workplace technology support in a fast‑paced enterprise environment. The Desktop Support Analyst is responsible for troubleshooting and resolving technical issues, managing device upgrades and patches, and ensuring seamless operation of end‑user technology across Windows, Mac, and mobile platforms. This position plays a critical role in maintaining workplace productivity, supporting office relocations and refresh initiatives, and delivering high‑quality customer service.

The role requires strong technical expertise, accountability, and a proactive service‑oriented mindset.

Location:

Burbank, CA
Work Type:
Onsite

• Deliver end‑user support for workplace technology, including troubleshooting and resolving issues, applying upgrades and patches, installing new software, and providing general Q&A across various devices such as PCs, Macs, smartphones, tablets, and peripherals.
• Set up new workplace devices for end users, including PCs, Macs, peripherals, smartphones, tablets, etc.
• Investigate workplace solutions when standard options are unavailable and collaborate with the Technical Lead for approval.
• Assist with office relocations, including disconnecting and reconnecting computers and peripherals.
• Coordinate and prioritize office moves with the Client Services Manager.
• Escalate high‑priority and complex tickets to the Technical Lead and/or Client Services Manager.
• Serve as a liaison between internal teams and Subject Matter Experts until issues are resolved.
• Perform PC refresh activities for Windows and Mac hardware.
• Conduct pre‑site surveys and identify requirements for hardware or software procurement.
• Image, configure, and install replacement computers.
• Update asset management records for all deployed and decommissioned equipment.
• Ensure retired devices are encrypted and ready for disposal.

Required:

• At least 5 years of recent experience providing Level 2 direct end‑user support for a large enterprise in a Microsoft Windows and Apple Macintosh environment.
• Strong understanding of network protocols and configuration requirements.
• Proficient in both Windows and Mac operating systems.
• Experienced with iPhone/iPad and Android mobile devices.
• Excellent communication with customers and stakeholders.
• Superb customer service skills and ability to defuse technical issues.
• Proactive approach to problem solving.
• Exceptional reliability and accountability to get the job done.
• Ability to lift 50 pounds, and bend down under desks.
• Work indoors and outdoors in various weather and temperature conditions.
• Support multiple locations, requiring walking and driving to different sites as part of the daily support model.
• Valid CA Driver’s License.

Preferred (Optional):

• Integrity:
  Uphold ethical standards and treat everyone with respect.
• Innovation:
  Foster a creative environment that encourages new ideas.
• Collaboration:
  
  Value teamwork and collective intelligence.
• Forward‑Thinking:
  Embrace a pioneering spirit to drive future advancements.
• Responsibility:
  Take ownership and accountability for actions and decisions.

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid‑time‑off options
• Company‑paid Employee Assistance Program (EAP)
• Discount programs through ADP Workforce Now

Mid‑Senior level

Contract

Information Technology

Technology, Information and Media

$30.00/hr – $35.00/hr

STAND 8 provides end‑to‑end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the “bleeding edge” of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world‑class experience for our customers, partners, and employees. Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.

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