Concierge - Castaway Burbank

Company Overview

Specialty Restaurants, a leader in the hospitality industry, and is a high-spirited and successful family-owned corporation.

Named one of Travel + Leisure’s “Best Date Spots in America”,
Castaway has curated a whole new dining experience where everyone, including our employees, feels like a star. Our seasonally-inspired menu features interesting cuts of meats from top-notch butchers, a raw bar, vegetable-centric sides, and build-it-yourself charcuterie boards. Castaway has received various notable accolades, including being named one of the top “Most Romantic Restaurants in LA” by Thrillist, LA Weekly, Gayot, Yelp, Open Table and NBC.

Our mission at Castaway/Specialty Restaurants is to always innovate and consistently deliver a 5-star experience for our teams, guests, and community. SRC prides itself on growth from within, collaboration, teamwork, and creating a positive work environment. We look forward to adding our next valued team member!

Associates in the Concierge role are committed to cultivating an environment and experience that make restaurant guests feel welcome. They provide exceptional guest relations by greeting restaurant patrons upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. Hosts/hostess are highly knowledgeable of all company safety and sanitation policies, procedures, and protocols, skilled at using Opentable and Point of Sale information (POSi) and other restaurant systems, and flexible in responding to operational needs with a “can-do” approach.

They also inspect restroom facilities and coordinate with housekeeping to ensure timely and prompt cleaning and sanitation.

Pay: $18.00 - $20.00 / hour

• Performs all guest greeting and escorting, cleaning and sanitation, shift changing and closing, and restocking work activities in accordance with requirements outlined in the Concierge Manual, IDPRP manual, and management directives.
• Greet guests upon arrival and provide a warm welcome.
• Assist guests with reservations, seating arrangements, and any special requests.
• Provide information about the restaurant's offerings, including menus, special events, and promotions.
• Act as a liaison between guests and restaurant staff to ensure smooth communication and service.
• Handle guest inquiries, feedback, and complaints with professionalism and empathy.
• Maintain a neat and organized lobby area, including keeping brochures and promotional materials up to date.
• Collaborate with other departments to coordinate special arrangements for guests, such as private dining or event bookings.
• Anticipate guests' needs and proactively offer assistance to enhance their experience.
• Stay informed about local attractions, special events, and transportation options to provide recommendations and assistance to guests.
• Answers telephone, processes and tracks reservations in Open Table according to established procedures.

• 1 year of experiencing performing concierge or guest relations work activities.

• Exemplifies the Company’s values (PRIDE)
• Demonstrates a responsive, caring and respectful approach in all personal interactions with others
• Wears approved manufacturer certified slip resistant or non-slip shoes at all times while working
• Complies with all safety and sanitation, food service, beverage and alcohol, code of conduct, work rules and management instructions, deadlines, policies and procedures
• Complies with all hygiene and personal grooming requirements
• Arrives to work on time in designated restaurant uniform
• Fosters a workplace culture of hospitality, respect, safety and cleanliness
• Team player and can-do mindset in supporting all business operational needs

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Flexibility to work evenings, weekends, and holidays as needed.

• No Travel Requirements

• Regular lifting, moving and carrying…