Patient Authorization and Referral Representative - Genetic Center

Overview

The Referral Coordinator is responsible for assuring a comprehensive process, updated data base and the integrity of the referral process for patients to assigned physicians and specific services. The Referral Coordinator will establish and maintain an updated overview of cancer resources. Coordinate referral calls received. Provide information and direct calls as appropriate. Maintain an up-to-date knowledge base to process calls for referrals and scheduling, general cancer disease site, and cancer treatment information.

Appropriately triage patients or callers with clinical questions or problems to the right person with the correct training and background to provide information. Develops and maintains a database of numbers, types of calls and responses to those calls. Devises and implements a system for follow up to assure that callers needs have been met. All job-related duties will be performed in accordance with Providence Policies and Procedures, Providence Mission and Core Values, and all relevant JCAHO, Title 22, OSHA, and DHS standards.

The Referral Coordinator will report to the Manager of Genetics and/or Director of Clinical Services.

Providence caregivers are not simply valued – they’re invaluable. Join our team at St Joseph Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• Coordinate referral calls received and provide information and direct calls as appropriate.
• Maintain an up-to-date knowledge base to process calls for referrals, scheduling, and cancer treatment information.
• Triage patients or callers with clinical questions to the appropriate trained staff.
• Develop and maintain a database of call types, numbers, and responses.
• Devise and implement a system for follow-up to ensure callers’ needs are met.
• Adhere to Providence policies, mission, values, and applicable regulatory standards.

• 2 years of work experience in an oncology, genetic, or hospital-based clinical setting.
• Experience handling confidential information and knowledge of privacy laws.

• Associate s Degree

Our best-in-class benefits are designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” We walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and foster an inclusive workplace where diversity is valued. Our 120,000 caregivers serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across multiple states.

We are a comprehensive health care organization with a long history of serving the poor and vulnerable.

This posting includes wage information. The base pay range for this position is $24.00 – $31.52 per hour. Actual compensation offered is based on relevant experience and other factors. Additional compensation may include shift differentials, on-call pay, overtime, and bonus opportunities.

Providence offers a comprehensive benefits package including retirement 401(k) with employer matching, health care benefits, life and disability insurance, time off benefits, and other voluntary benefits. Learn more s/benefits.

Requisition  
• Company:
Providence Jobs
• Job Category:
Patient Access
• Job Function:
Revenue Cycle
•

Job Schedule:

Full time
• Job

Shift: Day
• Career Track:
Admin Support
• Department: 7001 PSJMC GENETIC CENTER DFCC
• Address: CA Burbank 501 S Buena Vista St
•

Work Location:

Providence Saint Joseph Medical Ctr-Burbank
• Workplace Type:
On-site
• Pay Range: $24.00 - $31.52