Connected VoIP System Custom Furniture Manufacturer in Burbank, CA

Job completed for Connected VoIP System for a Custom Furniture Manufacturer in Burbank, CA

Completion date: August 19, 2025

Location: Burbank, CA

A custom furniture manufacturer in Burbank, CA, with 18 employees, including a sales team, designers, and workshop staff. With sales and design staff in the front office and production staff in the workshop, internal communication was inefficient. They needed a reliable, integrated phone system that could bridge the gap between departments and provide professional communication for client-facing teams.

We installed a hosted VoIP system, specifically configured for the manufacturer's needs:

• Interdepartmental communication: Configured a unified system with simple extension dialing to connect the office and workshop seamlessly.
• Ruggedized endpoints: Installed durable, industrial-grade IP phones with clear speakers on the workshop floor to withstand the environment and provide clear audio over background noise.
• Sales features: Equipped the sales team with advanced features like call queues, customized greetings, and voicemail-to-email to handle client inquiries efficiently.
• Mobile management: Provided mobile softphone apps for the owner and sales manager to stay connected while visiting clients or managing the workshop.

The furniture manufacturer achieved seamless internal communication, improving workflow and project turnaround times. The new system professionalized client-facing communication and provided the durability and functionality needed for the workshop environment.

• Omar Abdelfattah
• Maria Izanhour