Service Advisor

Are you looking for a challenging and rewarding role in healthcare

We are looking for 2.6 WTE Service Advisors to join Nottingham Health and Care Point (NHCP) based at Aspect House Bulwell. Nottingham Health and Care Point provide a single point of access for community healthcare across Nottingham for City Care services. Along with supporting our community

We are looking for an enthusiastic individual who have excellent customer service skills and are committed to offering a positive customer experience.

You must be motivated with the ability to work in a busy team environment dealing with patients, GPs and other healthcare professionals on the telephone.

You will need to be computer literate with knowledge of Systm One, Microsoft Office packages and/or other healthcare computer systems being desirable. You will be required to use your initiative, prioritise tasks and remain calm under pressure. You should have previous administrative experience, be able to deal with sensitive and confidential information and possess good problem-solving skills. Multi-tasking skills are an essential part of this role.

For any further information please contact Michelle Parsons on or email

Provide the first level of non-clinical triage to patients using questionnaires embedded within our clinical software, Systm One. Book visits and signpost callers as appropriate, escalating urgent cases onto a clinical responder or the emergency services as appropriate.

To act as a single point of contact for the management of referrals and appointments to services hosted by Nottingham City Care Partnership. To take ownership of the patients referral to ensure all required clinical information is obtained for the clinical service that is most appropriate to meet the patients needs.

To accurately input and update patient records using various electronic systems

The post holder will need to be available Monday-Sunday over a varied shift pattern: 08:00-16:00,10:00-18:00, 14:00-22:00

Lates you will work roughly 1 in 7

Weekends you will work 1 in 5

Enhancements for working evenings after 20:00hrs, weekends & Bank Holidays under Agenda for Change Terms & Conditions

We are aprovider of NHS Community Health Services, City Care exists to support thehealth and wellbeing of all local people, working alongside other health andcare partners to achieve this. We are a value driven, people business with apassion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do,guiding how we work together with partners and each other to consistently deliver high quality compassionate care.

As a social enterprise we aim to addsocial value by investing in the future of our local communities and helping tomake a difference in peoples lives.

City Care valuethe benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, and military spouses/partners. We value the unique skills and contributions youbring.

City Care is anequal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact People Services on . City Care is committed to the protection of vulnerable adults and children.

Job Purpose

• To provide an excellent, high-quality service to all customers using Nottingham Health & Care Point (NHCP) hosted by Nottingham City Care Partnership.
• To work within a busy administration team environment and to facilitate and administer a referral management, appointment booking & signposting function on behalf of majority of City Care Services, including specialist services.
• To possess a high standard of customer care principles and aim to achieve positive stakeholder experience from all that use the NHCP service.
• To work in collaboration with City Care services, stakeholders & Social care to support the aim for patients to get the right care from the right person at the right time in the right place.
• To multi-task a variation of calls, including clinical calls for City Cares Community Nursing patients. This involves prioritising calls & making judgments based on the information provided by the patient/carer/Health Professional & tools within Systm One
• To process Subject Access Requests on behalf of City Care services in line with current data protection legislation relating to the disclosure and sharing of personal information. Working closely with City Care services to ensure the information required is sent within 28 days to the recipient.

Dimensions

• The post holder will be required to participate in all…