Cashier, Customer Service​/HelpDesk

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Greet, engage, and assist customers actively and visibly.
• Process customer transactions quickly, accurately, and efficiently using the Point of Sale (POS) system.
• Handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, loyalty offers, coupons, and checkout procedures per company policy.
• Adhere to company limits on cash shortages and overages, working honestly to control loss.
• Follow guidelines on restricted sale items (Alcohol, Tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow policies for postage stamps, gift cards, and coupons.
• Stay current with advertisements and promotions.
• Comply with food safety regulations and safety procedures.
• Identify unsafe conditions and notify management.
• Inspect equipment and report repairs needed.
• Create a welcoming environment for customers and assist with product questions.
• Follow all legal and company guidelines.
• Work effectively in high-paced, stressful environments and manage conflicts professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Support minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

• Customer service experience
• Effective communication skills
• Basic math skills (counting, addition, subtraction)

Desired Previous Job Experience

• Customer service experience
• Experience as a Bagger or Courtesy Clerk

About Us

Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. We serve over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. As part of Kroger, we are committed to diversity and creating positive experiences for customers, communities, and employees.

We value caring, purpose-driven individuals eager to learn and grow. Whether seeking part-time work or a new career, apply today and join our Smith’s family!

Benefits

• Comprehensive healthcare coverage including medical, dental, vision, and prescriptions.
• Flexible scheduling with paid time off, holidays, and sick leave.
• Emotional and financial support through counseling and financial coaching.
• Employee discounts on various products and services.
• Up to $21,000 in tuition reimbursement.
• Opportunities for growth through training and diverse career paths.