Assistant Station Manager LRT

Company description:

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North‑South Line, East‑West Line, the Circle Line, the Thomson‑East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

We have set our core values to be Integrity, Service & Safety and Excellence. SMRT is committed to provide safe, reliable and comfortable service for our commuters.

Job description:

The Assistant Station Manager supports the day-to-day operations of the LRT stations. He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation requirements.

Responsibilities:

• Ensure a safe and secure travel experience for our commuters.
• Ensure the delivery of excellent commuter-centric customer service experience focusing on care and comfort.
• Ensure delays and incidents are responded promptly and handled appropriately.
• Take personal responsibility, commitment and integrity to fulfil the Critical Work Functions and Key Tasks assigned herewith.

Support station operations and requirements

• Provide excellent commuter-centric customer service at station
• Conduct security patrol within station premises
• Conduct checks to ensure station equipment are in good working condition
• Respond to alarm status promptly e.g. fire alarm, ESP, etc.
• Perform crowd control to facilitate the movement of commuters at station concourse and platforms
• Carry out first-line recovery of trains, station and trackside equipment
• Perform administrative duties

Support train operations and requirements

• Provide excellent commuter-centric customer service in train
• Man revenue service train, handle train defects and operate train when required
• Perform sweep train operation to ensure system is safe before revenue service.
• Conduct security sweep on board trains

Comply with Rules, Regulations and Procedures

• Respond to rail incidents and/or accidents in accordance with assigned roles and responsibilities
• Communicate operational and service information to relevant staff and commuters during rail incidents and/or accidents
• Assist in the investigation of rail incidents and/or accidents
• Operate trains as instructed by Operations Control Centre

Support continuous improvement activities to enhance service reliability

• Propose workflow improvements to enhance operational efficiency of station and trains operations

• NITEC in an Engineering discipline
• Able to work on three rotating shift including weekends and public holidays
• Candidate with no experience are welcomed to apply

Technical skills include:

• Basic computer literacy

Generic skills include:

• Customer-service oriented
• Likes to work with people of all levels
• Committed and has passion for work
• Positive and open mind-set
• Meticulous and alert
• Ability to take initiative to make changes for better organization efficiency and effectiveness
• Ability to work independently and be a good team player
• Ability to work under stress and pressure
• Ability to communicate effectively and clearly
• Effective interpersonal skills
• Proficient in English and preferably in one other official language