Multi-Unit Team Leader

Overview

Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. This role is in-person.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Aptitude for growth plan execution and ability to lead towards a growth culture
• Strong decision-making and judgment skills in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills and a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

At H&R Block, we invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for health, wellbeing and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan (additional eligibility requirements)
• See all available benefits at

We are committed to a Connected Culture where trust, care, and connections help us work together and where everyone feels safe to bring their authentic self to work and belong to a larger team. You will be immersed in an exceptional work environment recognized on Best Companies lists, with colleagues who support each other.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Note:

Enrollment in or completion of the Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.