Executive Housekeeper

SUMMARY

Responsible for the day-to-day operations of the Housekeeping Department. Ensure that all areas of Housekeeping are maintained up to the company standards.

• Responsible for cleanliness and condition of guest rooms and furnishings.
• Responsible for cleanliness and condition of all public and common areas and administrative offices.
• Must be able to perform monthly inventories.
• Must exhibit leadership skills by leading by example and setting standards.
• Must have excellent attention to details.
• Must be able to develop, promote, train and engage staff.
• Responsible for hiring, terminations, scheduling, payroll, etc.,
• Must have sound understanding of financial impacts.
• Must maintain and manage lost and found process
• Must be able to communicate with guest verbally and written
• Attend staff meetings and serve on various committees.
• Supervise all operations of Housekeeping on a 24 hour basis.
• Any other duties requested by the Company.
• Promote safety in the department.
• Monitors Housekeeping personnel to ensure all guests and internal customers receive prompt and courteous service
• Oversees laundry operation
• Schedules routine inspections of all Housekeeping areas by/with the Assistant Executive Housekeeper and other supervisory personnel
• Inspects guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Makes recommendations to the Director of Hotel Operations regarding the upkeep of furnishings, facilities, and equipment, ensuring they are clean and in good repair
• Informs other departments of Housekeeping matters that concern them, particularly the Laundry Department, the Engineering Department, the Front Office, and the Food and Beverage department. Maintains open channels of communication with other department heads and the General Manager
• Establishes and maintains effective human relations and works with human resources to ensure that team members performance is effectively managed
• Maintains appropriate standards for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping personnel
• Conducts regular department meetings
• Identifies and ensures highest possible standard of cleanliness, maintenance, guest room supplies and amenities at a realistic costs
• Supervises outside contractors to ensure contractual compliance
• Must have knowledge and ability to comply with Health Department Standards
• Implements and controls Housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures and environmental procedures
• Works with Human Resources on maintaining adequate staffing levels and management needs
• Works with Director of Finance in the preparation and management of the Department’s budget.
• Perform other duties as assigned. May also serve as manager on duty.

Manages multiple supervisors who supervise a total of approximately 35 associates in the Housekeeping Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age with a valid driver’s license and clean MVR for three years.

Degree from a college or university; and three years’ experience in a supervisory/ managerial capacity in the hospitality industry. Previous hotel experience and bilingual preferred, Spanish and English.

Ability to read and interpret documents such as…