Relationship Manager- Transportation

Job Description

Bring your curiosity and determination to make a positive impact on the future of transport, and we’ll help you go all the way. Join our team of globally connected specialists to help solve complex transport challenges and experience groundbreaking projects from idea to delivery, and beyond.

GHD has an exciting opportunity for a Relationship Manager within Transportation to develop and implement the expansion of GHD’s Transportation practice around the greater Metro Atlanta area, and beyond when needed. Areas of expertise include Highways, Roads, Bridges and/or Transportation Planning/Traffic Engineering and related transportation services. Relationships with key Metro Atlanta clients, state and local government, and industry partners are essential.

You will collaborate with and support our current staff, clients and projects, while building new relationships through business development.

This role will office out of our new Dunwoody, GA location!

• Customer Relationship Management (CRM) Data:
  Enter customer information that has been gathered through research and/or through direct customer contact into the CRM system, to ensure that the organization has quality data to enable effective customer retention and business development activities. Or ensure that team members maintain up-to-date CRM data, identifying and resolving issues.
• Personal Capability Building:
  Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Key Account Management:
  Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support. Customers are likely to include mid-tier companies, multinational corporations, and the like.
• Customer Relationship Development / Prospecting:
  Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two‑way flow of information and resolution of issues.
• Sales Opportunities Creation:
  Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.
• Sell Customer Propositions:
  Use personal expertise to identify the products and/or services offered by the organization that meet the customer’s needs, together with quantities and product configurations.
• Promoting Customer Focus:
  Collaborate internally and work as the customer champion in cross‑functional teams to build strong external customer relationships.
• Customer Relationship Management / Account Management:
  Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision‑makers and influencers within the customer organization and to enable effective two‑way flow of information and resolution of issues. Manage ongoing relationships with identified customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

• Bachelor’s Degree or Equivalent Level
• Minimum of 15 years of relevant experience with solid technical knowledge and skills across the transportation industry, including a strong background in transportation planning, design, and construction
• Professional Engineer’s License in Civil Engineering
• Strong relationships within the local industry and proven track record of transportation service and project delivery
• Experience and familiarity with GDOT and other agency standards is preferred.
• Strong leader, with the ability to collaborate with other markets to cross‑sell services and
• Ability to drive the growth of the transportation practice

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in‑office collaboration and flexibility. Join us in the office three days a week to contribute, connect and excel in our vibrant environment.

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.